The staff is great (Mr. Sandhu in particular). He'll give you any tips or help you need. The rooms themselves are typical HK style, small, efficial and everything within it. I got a room without any windows, because I didn't plan on staying at my room for too long, mostly outside. The hotel is on the 12/13th floor of the building, right next to the metro station. It can be a little hard to find in the beginning, but they it's easy to spot once you get used to the location. 24/7 7-11 close by, lots of restaurants and shops close too. Literally a 5 min walk from Victoria Harbor, so you can catch the daily light show looking at Hong Kong Island (better view). I've stayed at many hotels around the world, and this place had one of the best Wifi speeds I've ever experienced at a hotel.