This was an odd experience. The hotel listing advertises room service at this property, and the first night of our stay we ordered room service without a problem, enjoying a very pleasant meal. The second night, a different person at the front desk said they didn't have room service and it was impossible that we had received it the previous night (super weird) and said they had no idea how we had ordered it before, even when I said their hotel advertised room service as an amenity and we'd already enjoyed it. They suggested we go to the restaurant downstairs. We did, and at 6:45 pm they were closing and told us we couldn't be served unless we'd already paid (we had not). What sort of restaurant closes before 7 pm? And why does your ability to order room service depend on the whim of the person staffing reception?
Apart from this, the location was lovely, the room was clean and comfortable, and we would recommend it to anyone looking for a retreat just outside of Krakow. Not if you want to eat at the property though!