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Novotel Krakow Centrum

4.0 star property
Family-friendly 4-star hotel near Main Market Square

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Krakow Centrum

Sauna, body treatments, hot stone massages, body scrubs, facials
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Property amenity
Daily buffet breakfast (PLN 80 per person)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Pool
  • Parking available
  • 24/7 front desk
  • Spa

Explore the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Dragon's Den
    9 min walk
  • The Garden Brasserie
    1 min walk
  • Kraków Łobzów Station
    12 min drive
  • Kraków (KRK-John Paul II - Balice)
    19 min drive

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

AC Hotel by Marriott Krakow

Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (392)
The price is CA $171
per night
CA $184 total
includes taxes & fees
5 Jan - 6 Jan
AC Hotel by Marriott Krakow

About the area

Kraków

Central Kraków getaway .Within a 15-minute walk of this Kraków City Centre hotel, you'll find National Museum and Wawel Castle. ICE Krakow Congress Centre and Main Market Square are also within 2 miles (3 km).

What's nearby

  • Wawel Castle - 12 min walk
  • ICE Krakow Congress Centre - 13 min walk
  • Main Market Square - 14 min walk
  • Cloth Hall - 15 min walk
  • St. Mary's Basilica - 16 min walk

Getting around

  • Turowicza Station - 7 min drive
  • Kurdwanów P+R Station - 7 min drive
  • John Paul II - Balice Airport (KRK) - 19 min drive

Restaurants

  • ‪Zaczyn - ‬2 min walk
  • ‪Wiślany Ogród - ‬18 min walk
  • ‪Karczma Smil'y - ‬1 min walk
  • ‪Golonkarnia - ‬4 min walk
  • ‪Restauracja Hoang Hai - ‬5 min walk

About this property

Novotel Krakow Centrum

Family-friendly 4-star hotel near Main Market Square
Novotel Krakow Centrum offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1572 square feet (146 square meters) and includes a conference center. A fitness center, a sauna, and a library are also featured at the family-friendly Novotel Krakow Centrum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1572 sq ft of conference space
  • 146 sq m of conference space
  • Built in 1992
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel Krakow Centrum offers 198 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish

Property amenities

Family friendly

  • Arcade/game room
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (PLN 80 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–11:00 AM: PLN 80 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoe available
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch Smart TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 7 2025 to January 12 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per accommodation, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Syaff were pleasant and helpful, hotel and food good, road works start at 520am
Stayed 4 nights in Sep 2024

8/10 Good

Kristina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Major construction on the road in front of the hotel. Taxis and Ubers couldn’t pick up or drop off in front of the hotel. Rooms were very dark. Not enough light. Bathroom needs renovations - looks very used.
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Saving the Earth with "drip showers"
Wonderful hitel, very modern and clean with excellent staff! However its not enjoyable to take a "trickle shower" in the name of the environment. So a 15 minute drizzle is better than a 5 minute normal shower somehow. It didnt save any dolphins, just annoyed the hell out of us each morning. 😅 Next time I see a property with "Green Key" certification, I'll run the other way! Cheers
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great location easy to walk to the centre
Stayed 2 nights in Sep 2024

10/10 Excellent

Id

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness in the rooms was perfect. Civil works around the hotel was a major negative factor.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

4/10 Poor

Pinhas

Stayed 3 nights in Aug 2024

10/10 Excellent

David, Sunderland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the staff or the property. First class service from the staff and its in an ideal location for central krakow. Excellent hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The hotel was clean and the staff were polite which are the two main things we look for. As for the facilities, they were adequate. The children enjoyed the pool and games room. I had an injury on our second day of the holiday and staff were quick to respond and extremely helpful in getting me to A&E and even asked over the coming days if i was ok.
Stayed 4 nights in Aug 2024

8/10 Good

Fahad

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were construction around the hotel which made it difficult to move around Maybe once it’s over the surrounding area will improve
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the centre and it was a picturesque location by the river. Friendly staff and a nice sized family room with a river view. The AC wasn’t easy to work with and we couldn’t get the room temperature low enough for comfort. The breakfast wasn’t great value for money as it was a bit chaotic in terms of people traffic and food items weren’t quickly replenished…but they were the only real criticisms
Stayed 3 nights in Jul 2024

8/10 Good

Branko, Long Island City

Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
It is ok
The location of the hotel was okay, rather central. However, we had to ask three times on three consecutive days for our room to be properly cleaned. They didn't refill the hand wash soap upon our check-in, even though we were charged 25 Euros for an early check-in, claiming our room was ready. On the second day, the bed was poorly tidied and the bathroom was not cleaned despite our previous requests. One would think that after bringing this to their attention on the first day, they would do a proper job later, but surprisingly, that was not the case. The staff at the reception spoke very basic English, which made communication difficult. Sadly, this hotel did not deliver on the expectations they create for their clients. Major improvements are needed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Monika

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff at Novotel hotel were exceptional. They were helpful with planning a few trips as well as providing all the local tips . Breakfast and dinner were delicious and we loved how clean and modern the hotel was . Only downside was all the construction around the area .
Stayed 3 nights in Jul 2024

10/10 Excellent

Aleksandra

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location within walking distance to most things. Huge roadworks going on around hotel at moment. So a little inconvenient but would still stay for the location. Great views of castle if lucky enough to get a river side room.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

MUHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Jul 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly with a great pool
Great place to stay, close to the city center, site seeing, the river, and some great restaurants. The room was spacious, clean, and comfortable. The pool was a winner, always clean and never crowded. The staff was friendly and helpful. We would highly recommend this place and would stay again if we come back to Krakow.
Stayed 4 nights in Jun 2024

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel located near the river and Wawel Castle. Short walk to the old town.
Stayed 3 nights in Jul 2024

8/10 Good

sasheen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Mehmet, LOS ANGELES

Stayed 1 night in Jun 2024