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Old Town Residence BIS

3.5 star property
3.5-star aparthotel near Main Market Square

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October 2024
November 2024

Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1)
Deluxe Studio Suite, 1 Bedroom, City View (number 1)
Deluxe Apartment, 1 Bedroom (number 3) | View from room
Comfort Apartment, 1 Bedroom, City View (number 1) | Private kitchen
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Kitchen
    Kitchen

Explore the area

Map
Plac na Groblach 8/4, Kraków, 31-101
  • Royal Road
    4 min walk
  • Dragon's Den
    7 min walk
  • St. Francis of Assisi Church and Monastery
    7 min walk
  • Kraków (KRK-John Paul II - Balice)
    18 min drive

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1)

  • 1 bedroom
  • Sleeps 4

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Room
P&J Apartments
Pet-friendly
Free WiFi
Restaurant
Laundry
4.1 out of 5, Very good, (496)
The price is CA $88
per night
CA $95 total
includes taxes & fees
13 Oct - 14 Oct
P&J Apartments

About the area

Kraków

Kraków City Centre stay.Within a 10-minute walk of this Kraków City Centre aparthotel, you'll find Royal Road and Wawel Castle. Main Market Square and Planty Park are also within half a mile (1 km).
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 4 min walk
  • Wawel Castle - 7 min walk
  • Main Market Square - 8 min walk
  • St. Mary's Basilica - 11 min walk
  • ICE Krakow Congress Centre - 17 min walk

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 18 min drive

Restaurants

  • ‪Groble Restaurant & Bar - ‬3 min walk
  • ‪Liberty Cafe - ‬4 min walk
  • ‪Wiślany Ogród - ‬17 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Restauracja "La Campana - ‬7 min walk

About this property

Old Town Residence BIS

3.5-star aparthotel near Main Market Square
As a guest of Old Town Residence BIS, you'll find spa services, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Old Town Residence BIS also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • 1 conference room
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Polish, Russian, Spanish, Ukrainian

Property amenities

Pool/Spa

  • Massages
  • Spa services

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (PLN 80.00 per night)
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Cribs (infant beds): PLN 50.0 per stay

Kitchenette

  • Refrigerator
  • Stovetop
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Continental breakfast available for a fee daily: PLN 35 per person

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable service

Laundry

  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages
  • Front desk (limited hours)

Location highlights

  • In the city center
  • In the historical district

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 16 rooms
  • 4 floors
  • 1 building

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for PLN 50.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 400.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Old Town Residence BIS Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 128 reviews" "
Rating 8 - Good. 55 out of 128 reviews" "
Rating 6 - Okay. 12 out of 128 reviews" "
Rating 4 - Poor. 6 out of 128 reviews" "
Rating 2 - Terrible. 3 out of 128 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Monika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

8/10 Good

adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Ralph

Liked: Cleanliness
No Air Conditioning in EVERY room
Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

4/10 Poor

Sergii

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Look for another)))
The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Great location but a bit noisy
The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Pobyt w Old Town Residence BIS to prawdziwa przyjemność. POLECAM. Super lokalizacja i standard. D
Stayed 3 nights in Dec 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities
Great place

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rakesh

Liked: Cleanliness
great place to stay
Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

sharon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Tunay

Travelled with partner
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023

8/10 Good

Jill

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, good location for Krakow old town.

10/10 Excellent

Tiffani

Stayed 3 nights in Nov 2022

4/10 Poor

Ravinder

Liked: Cleanliness
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022

8/10 Good

Alexander, Kiev

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Quiet area with only a short walk to the main square and all the restaurants.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint is the mattress could have been better but other than that it was a perfect place to stay! So close to everything, room was lovely and staff very helpful
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The location is great, just a short walking distance from the Wawel castle and main market square. Unfortunately the room wasnt very clean, there was dust everywhere. The sofa bed was dirty and the sheets we were given were for a single bed whereas did not fit the double sofa bed, also when requested replacement towels we had to wait for more than 2 hours.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, large apartment, nice and clean. But frustrating that there was a large wardrobe and only two coat hangers but lots of drawer space available. Small kitchen well equipped. A bargain on the whole.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment for an amazing price. Fab location too!
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
It wasn’t what I book it was a studio and I booked a 2 bedroom
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location! Close to old town square. Very thin walls! We were unfortunately next to a family where the child cried from 10pm till 11pm and then again from 1am till 2am. Meaning we had a very distrupted nights sleep. Very cold in the room but that was because it was -5 degrees outside - air con did have heating function but extremely noisy so couldn’t have on at night. Lovely set up and everything you needed was there just a shame about the lack of sleep and the coldness of the apartment.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
I thought the rooms were clean enough and the staff helpful. On the down side i was not expecting such a poor entrance nor waz i expecting a back packer experience. We though from the discription we were booking an hotel with its own bar and such like
Stayed 3 nights in Jan 2019