10/10 Excellent
Oliver
17 Nov 2024
Liked: Cleanliness, room comfort
Lovely apartment but communication lacking.
The apartment we staying in was lovely , comfortable, warm , clean.
There was damage to the floor outside of the bathroom so the bathroom door could not close. This was conveyed to us on the day of checkin and we were offered an alternative apartment where the dates didn’t quite match up or 10% discount. Which was fair enough. I emailed back and received a reply the next day. In my opinion this was not soon enough. If I had asked for a different apartment I would have been stuck as we arrived very late at night. Also we messaged back after booking that we would be interested in some trips but we got no reply at all. I contacted hotels.com who contacted apartments on our behalf and was told they would speak to us about the trips on arrival. We heard nothing at all.
Luckily we had gone ahead and booked trips ourselves. So communication could be much better.
Oliver
Stayed 3 nights in Nov 2024