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citizenM Kuala Lumpur Bukit Bintang

4.0 star property
4-star Belle Époque hotel near Berjaya Times Square

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Photo gallery for citizenM Kuala Lumpur Bukit Bintang

Building design
Exterior
Exterior
Lobby sitting area
Check-in/check-out kiosk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
128 Jalan Pudu, Kuala Lumpur, 55100
  • Jalan Alor
    ‪8 min walk‬
  • Petaling Street
    ‪10 min walk‬
  • Changkat Bukit Bintang
    ‪11 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for King Room

King Room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop pool

The Kuala Lumpur Journal

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1002)
The price is CA $162
per night
CA $195 total
includes taxes & fees
7 Mar - 8 Mar
The Kuala Lumpur Journal

About the area

Kuala Lumpur

City center stay.Within a 15-minute walk of this Bukit Bintang hotel, you'll find Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and Suria KLCC Shopping Centre are also within 2 miles (3 km).

What's nearby

  • Berjaya Times Square - 15 min walk
  • Kuala Lumpur Tower - 16 min walk
  • Pavilion Kuala Lumpur - 17 min walk
  • Petronas Twin Towers - 4 min drive
  • KLCC Park - 4 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 13 min walk
  • Imbi Station - 13 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Jamaica Blue Fine Coffees - ‬2 min walk
  • ‪Garden Terrace Cafe - ‬4 min walk
  • ‪May King Restaurant MKP Lum Mee - ‬3 min walk
  • ‪8Haus 八號 - ‬7 min walk
  • ‪Breakfast Spot - ‬7 min walk

About this property

citizenM Kuala Lumpur Bukit Bintang

4-star Belle Époque hotel near Berjaya Times Square
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 3 meeting rooms are available.

WiFi is free in public spaces. The business-friendly citizenM Kuala Lumpur Bukit Bintang also features multilingual staff, coffee/tea in a common area, and express check-in. Free self parking is available.

This 4-star Kuala Lumpur hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 6 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Kuala Lumpur Bukit Bintang offers 105 accommodations with iPads and iPod docking stations. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Family friendly

  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height bed
  • Raised toilet seat
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV
  • iPad
  • iPod dock
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 100
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MYR 100
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's CitizenM mobile app before check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 35 per person
  • Early check-in fee: MYR 100 (subject to availability)
  • Late check-out fee: MYR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Sky Express
Hotel Sky Express Bukit Bintang
Sky Bukit Bintang
Sky Express Bukit Bintang
Sky Express Bukit Bintang Kuala Lumpur
Sky Express Hotel
citizenM Kuala Lumpur Bukit Bintang Hotel
Sky Express Hotel Bukit Bintang Kuala Lumpur
Sky Hotel Express
Sky Hotel Express Bukit Bintang
citizenM Kuala Lumpur Bukit B
citizenM Kuala Lumpur Bukit Bintang Hotel
citizenM Kuala Lumpur Bukit Bintang Kuala Lumpur
citizenM Kuala Lumpur Bukit Bintang Hotel Kuala Lumpur

citizenM Kuala Lumpur Bukit Bintang Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 326 out of 400 reviews
Rating 8 - Good. 54 out of 400 reviews
Rating 6 - Okay. 12 out of 400 reviews
Rating 4 - Poor. 5 out of 400 reviews
Rating 2 - Terrible. 3 out of 400 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

dom

Liked: Cleanliness, staff & service
Small room but clean and comfortable. Has a safe and small in room refrigerator. Great breakfast option. Good location. Just avoid if you can a room on a lower floor near elevator and noisy children.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Harinya

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and modern
Stayed 2 nights in Nov 2024

8/10 Good

Teck Seng

Travelled with family
Liked: Cleanliness, staff & service
2 lifts left one lift in operation .Hotel area are impressive with all the different art pieces. Free sitting relaxing environment for meal & drink. Don’t have high expectations of the room with type of hotel rate.
Stayed 2 nights in Nov 2024

4/10 Poor

Y

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was made for singles Very small not for couples
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness standards have fallen
Cleanliness standards have fallen drastically. Stayed here last year for a few nights on a business trip and loved it. Sadly, won’t stay again. Left after first night, didn’t stay for second - too filthy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, very new infrastructure, the room is quite advanced and high tech which was quite amusing to play around with. However, the customer service is non-existent. No acknowledgements from the staff as we walk in and out.
Stayed 5 nights in Nov 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to everything and very safe. Rooms was as pictured - very clean and comfortable. Very efficient lay out. Staff was friendly and explained everything clearly. I would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a unique decor and very friendly atmosphere, the staff are very fruendly and helpful. Made the experience so much bettrr, thank you all
Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good location
Great location at the bottom of Jalan Alor. There's also a bunch of cute hipster restaurants across the street. The imbi station (of the monorail) is pretty close if you want to hop on the monorail. A quick drive/easy walk to Chinatown. The staff are great. I was having trouble getting my phone to connect with their TV and she spent ages trying to fix it, until we determined that it was the TV's fault, so they moved me. I asked for somewhere to leave my bag (I had a 9pm flight home) and they held my luggage and also let me use a shower in the conference room area so I could freshen up before my flight.
Stayed 4 nights in Oct 2024

10/10 Excellent

Youming

Stayed 4 nights in Oct 2024

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near all the hustle and bustle of KL but located on the more quieter side. Close to your favourite malls, masjids and many attar tons like Batu Caves, KLCC, Petronas, Tower of KL etc Staff were friendly. Love how modernised the rooms were.
Stayed 7 nights in Sep 2024

10/10 Excellent

karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

6/10 Okay

Wan Ting Traclynn

Travelled with partner
Disliked: Cleanliness, amenities
There’s stains and dirt in the room, the curtains and the bed. Def not clean at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Atousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Efstathios

Liked: Staff & service, property conditions & facilities
Overall, CitizenM is a standard brand globally, so there are no surprises. The location on this one was decent, right next to the street food market which is a must-go. Also many other places nearby to visit, metro is close by, center is not far. The thing that really was a minus was the cleanliness of the bathroom. We found a used plaster in the shower from the previous person that was just missed, which means it wasn’t really cleaned properly. Floor also looked a bit unclean, we had slippers on all the time. Other than that, up to all the standards citizenM has, not bad not amazing either. Prize was quite good for the dates we stayed, as well. Finally, another negative point was check-in. We arrived 2 hours after. He kin time and first we were told the room was not ready, but we were lucky that one room just got cleaned shortly after.
Stayed 3 nights in Sep 2024

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Property was centrally located and was in an excellent location and walkable to everything. The downside is picture on the website of the room I paid for was probably taken with a widelense camera, not quite accurate. It is extremely compact. The bathroom is extremely small and the sink is in the hall way. When you try to take a shower, it's rather hard to maneuver. I would return to this hotel because of the location but would definitely upgrade to a larger room if available, otherwise, the location does not make up for the compactness of the rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Dona Satria

Stayed 2 nights in Aug 2024

10/10 Excellent

Shuan Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free indoor parking. Modern. Nice decor.
Stayed 1 night in Sep 2024

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and spacious. Very helpful staff. Clean place.
Stayed 2 nights in Aug 2024

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

NICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Noor Irdawati

Travelled with partner
Liked: Cleanliness
I like the deco of the hotel looks very chic and cosy. The bed are comfortable, room was nice and clean. Location of the hotel are superb! The only downside is the hotel crew…they need to be more friendly, helpful, customer service oriented and vibrant!
Stayed 3 nights in Jul 2024

10/10 Excellent

Beng Cheong

Stayed 1 night in Jul 2024