What a shame, I arrived no one to help, no staff only security, it took 2 hours to grab the key, and another 1 hour to get in the room cause the door was out of battery, I wasted 3 hours, I asked for a room for 3 adults, they gave a mattress on the floor, we don’t sleep on floors, we all had to sleep on one bed, I want my money back I want a full refund.