The Face Suites Kuala Lumpur

5.0 star property
5-star luxury aparthotel near Petronas Twin Towers

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Face Suites Kuala Lumpur

Interior
Cafe
Gym
Deluxe Room, 2 Bedrooms | Private kitchen
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Washer
    Washer
  • Outdoor space
    Outdoor space
  • Room service
    Room service
  • Kitchen
    Kitchen

Explore the area

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    13 min walk
  • Suria KLCC Shopping Centre
    16 min walk
  • Kuala Lumpur Convention Centre
    17 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    47 min drive

Room options

Deluxe Room, 1 Bedroom

  • 82 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Bedrooms

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

One Bedroom Grand Premier

  • 101 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

About the area

Kuala Lumpur

Heart of Kuala Lumpur.Your stay at this Golden Triangle aparthotel places you within 2 miles (3 km) of Suria KLCC Shopping Centre and KLCC Park. Pavilion Kuala Lumpur and Berjaya Times Square are also within 2 miles (3 km).

What's nearby

  • Petronas Twin Towers - 13 min walk - 1.1 km
  • Suria KLCC Shopping Centre - 16 min walk - 1.4 km
  • KLCC Park - 17 min walk - 1.5 km
  • Kuala Lumpur Tower - 19 min walk - 1.6 km
  • Pavilion Kuala Lumpur - 20 min walk - 1.7 km

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Wariseni - ‬4 min walk
  • ‪Mixing Room - ‬4 min walk
  • ‪Cafe: In House - ‬3 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

The Face Suites Kuala Lumpur

5-star luxury aparthotel near Petronas Twin Towers
As a guest of The Face Suites Kuala Lumpur, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury The Face Suites Kuala Lumpur also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • Bar or lounge
  • Coffee shop
The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 110 per night

Bathrooms

  • Shower
  • Shampoo
  • Soap
  • Hair dryer
  • Bathrobes
  • Slippers
  • Toilet paper
  • Bidet
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Soundproofing
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the city center

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 rooms
  • 51 floors

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned.

All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur Kuala Lumpur
The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

The Face Suites Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 945 out of 1639 reviews" "
Rating 8 - Good. 477 out of 1639 reviews" "
Rating 6 - Okay. 119 out of 1639 reviews" "
Rating 4 - Poor. 61 out of 1639 reviews" "
Rating 2 - Terrible. 37 out of 1639 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shahriman Ariffin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Stayed 1 night in Aug 2024

8/10 Good

Sarah

Stayed 3 nights in Jul 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment and location for a family of 3 adults. Would stay again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nathan James

Travelled with family
Liked: Cleanliness, room comfort
Place is beautiful , centrally located. View of KL tower from our room. Rooftop view beautiful at night. Only downside - no AC in the elevators
Stayed 2 nights in Jul 2024

10/10 Excellent

aylin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Theodore, Darley

Travelled with partner
Disliked: Amenities
Location was central. One towel and one pool towel on arrival we had to ask for more towels including hand towels. 3 days to repair a faulty light? Yes that's right.
Stayed 7 nights in Jul 2024

10/10 Excellent

A

Stayed 4 nights in Jul 2024

10/10 Excellent

nuzhat

Stayed 2 nights in Jun 2024

10/10 Excellent

Roslinah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

zeena

Stayed 4 nights in Jun 2024

10/10 Excellent

Shazmeen

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Chung Man

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
no vip upgrade. we are a group of four, they failed to arrange our rooms on the same floor. lifts are super slow and always crowded. janitor staff use the same lifts. have a bad smell at the lobby. room was large enough but definitely won't stay here again in the future. we were running out of tissue, but waited long time after we asked for it. on our second day, noone made up our room even we hang up the tag at the door.
Stayed 4 nights in Jun 2024

10/10 Excellent

Hoa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only thing they could improve on is having AC in the corridor and lift but other than that very good
Stayed 7 nights in May 2024

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very spacious, clean, and accessible to MRT and walkable distance to the Petronas Tower. The breakfast buffet is good enough, not a lot of choices but it's complete. The SkyDeck is amazing. We will definitely stay there again.
Stayed 2 nights in May 2024

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had the most excellent stay here with my husband and two teens. We had a double room suite & it was immaculately clean and spacious. The beds were super comfy. House keeping was fantastic. The sky pool was amazing. The breakfast was delicious. Staff were hospitable & welcoming. The restaurant upstairs had the most beautiful view & the Tapas were fresh and scrumptious. Hotel location was perfectly central. Highly recommend.
Stayed 7 nights in May 2024

4/10 Poor

Nurul

Travelled with partner
The bed was smelly. Pillows had a sweat smell. Toilet was ok. Floors were dirty in our room. Had ants. The lift was so slow. It took me 7 minutes to get from level 15 to ground level.
Stayed 2 nights in May 2024

8/10 Good

Vikas

Stayed 3 nights in May 2024

2/10 Terrible

Yajing

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing looks like what’s advertised. Old. Dirty. Poor management. Always way long wait for the elevator to come. And real fun to have to stop at each floor when you try to go down the lobby. Big mystery how it got good reviews on the website.
Stayed 3 nights in May 2024

10/10 Excellent

mohammed

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Abdymuhammet

Disliked: Cleanliness, amenities
Worst hotel I've ever seen
Stayed 3 nights in Apr 2024

6/10 Okay

Pauline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was just ok. Didn’t have the 5stars standard. No VIP perks Staff are not the friendliest
Stayed 3 nights in Apr 2024

10/10 Excellent

Kinga

Liked: Cleanliness
Stunning views, clean pool and friendly staff. Cannot say anything bad about this place- would definitely stay again and recommend to others.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andiraa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic!
Stayed 12 nights in Mar 2024