2/10 Terrible
alicia
31 Mar 2024
Disliked: Staff & service, amenities, property conditions & facilities
Very expensive hotel! This cost 2 to 5 times more than my other Japan stays (I've booked 6 hotels), which makes the following issues even worse:
There's a TV in my room, but it's useless because you have to pay to watch anything
The advert says taxes included, but I still had to pay on arrival
There's a kettle in my room, but no coffee, water or tea. When I mentioned this to the receptionist she said I could drink the tap water from the bathroom, which is incredibly unhygienic and unhealthy
When I arrived I waited 10 minutes in an empty reception for staff
As I had arrived early, I asked to store my luggage there, but was told I could just leave it in the unmanned lobby. In other words, "we don't care"
No one on desk when arrived. Waited 10 mins
Considering the cost, it amazes me that there is no breakfast options
There is no recycling bin in the room
Finally, the location on the Expedia map is wrong. It is a 30 minute walk to the Imperial palace, not 10 like the advert states. It is 1.5km from the location provided by Expedia
Overall, very unimpressed