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RIHGA Royal Hotel Kyoto

4.0 star property
Hotel with 6 restaurants, a quick walk to Kyoto Aquarium

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for RIHGA Royal Hotel Kyoto

Exterior
Indoor pool
Exterior
Premium Floor Suite Double, Non Smoking
Daily buffet breakfast (JPY 3200 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1 Taimatsu-cho, Shiokoji-sagaru, HigashiHorikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8237
  • Kyoto Station Building
    ‪4 min walk‬
  • Kyoto Aquarium
    ‪7 min walk‬
  • Kyoto Tower
    ‪9 min walk‬
  • Osaka (ITM-Itami)
    ‪46 min drive‬

Room options

View all photos for Regular floor Superior Twin, Non Smoking (24~27sqm)

Down comforters, minibar, in-room safe, desk

Regular floor Superior Twin, Non Smoking (24~27sqm)

  • 24 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium floor Superior Twin, Non Smoking (27~30sqm)

Down comforters, minibar, in-room safe, desk

Premium floor Superior Twin, Non Smoking (27~30sqm)

  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

Down comforters, minibar, in-room safe, desk

Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regular floor Suite Double, Non Smoking

Regular floor Suite Double, Non Smoking

Regular floor Suite Double, Non Smoking

  • 53 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Regular floor Suite Twin, Non Smoking

Regular floor Suite Twin, Non Smoking

Regular floor Suite Twin, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Kyoto Style floor Family Room Non Smoking (8th floor)

Kyoto Style floor Family Room Non Smoking (8th floor)

Kyoto Style floor Family Room Non Smoking (8th floor)

  • City view
  • Sleeps 8
  • 3 Twin Beds

View all photos for KIRA KARACHO (GIN-GETSU)

KIRA KARACHO (GIN-GETSU)

KIRA KARACHO (GIN-GETSU)

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for KIRA KARACHO (KIN-UN)

KIRA KARACHO (KIN-UN)

KIRA KARACHO (KIN-UN)

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Standard Twin Room, Non Smoking (10th floor)

Down comforters, minibar, in-room safe, desk

Executive floor Standard Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 24 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Wide King Double, Non Smoking

Wide King Double, Non Smoking

Wide King Double, Non Smoking

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Family room, Non Smoking

Luxury Family room, Non Smoking

Luxury Family room, Non Smoking

  • City view
  • Sleeps 12
  • 4 Twin Beds

View all photos for Japanese style Room Non-smoking

Japanese style Room Non-smoking

Japanese style Room Non-smoking

  • City view
  • Sleeps 8
  • 4 Twin Futons

View all photos for TATAMI Suite Twin

TATAMI Suite Twin

TATAMI Suite Twin

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium floor Superior Twin Room, Non Smoking (9th floor)

Down comforters, minibar, in-room safe, desk

Premium floor Superior Twin Room, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Twin room with TATAMI, Non-smoking

Down comforters, minibar, in-room safe, desk

Twin room with TATAMI, Non-smoking

  • City view
  • Sleeps 8
  • 2 Twin Beds and 2 Twin Futons

View all photos for Executive floor Junior Suite Twin Non Smoking(10th floor)

Executive floor Junior Suite Twin Non Smoking(10th floor)

Executive floor Junior Suite Twin Non Smoking(10th floor)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Deluxe Twin Room, Non Smoking (10th floor)

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Suite Twin Run of House　[Room Type or Size will be assigned upon arrival]

Room amenity

Suite Twin Run of House　[Room Type or Size will be assigned upon arrival]

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Twin Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Luxury Twin Room, Non Smoking

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium floor Deluxe Twin, Non Smoking (9th floor)

Down comforters, minibar, in-room safe, desk

Premium floor Deluxe Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

Down comforters, minibar, in-room safe, desk

Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Deluxe Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for High Floor Standard Twin Room (Run of Floor), Non Smoking

Down comforters, minibar, in-room safe, desk

High Floor Standard Twin Room (Run of Floor), Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Superior Twin Room, Non Smoking (10th floor)

View from room

Executive floor Superior Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

Down comforters, minibar, in-room safe, desk

Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium floor Standard Twin, Non Smoking (9th floor)

Down comforters, minibar, in-room safe, desk

Premium floor Standard Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

Down comforters, minibar, in-room safe, desk

Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Deluxe Double Room, Non Smoking (10th floor)

Down comforters, minibar, in-room safe, desk

Executive floor Deluxe Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium floor Deluxe Double, Non Smoking (9th floor)

Down comforters, minibar, in-room safe, desk

Premium floor Deluxe Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for High Floor Deluxe Twin Room (Run of Floor), Non Smoking

Down comforters, minibar, in-room safe, desk

High Floor Deluxe Twin Room (Run of Floor), Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for High Floor Superior Twin Room (Run of Floor), Non Smoking

Down comforters, minibar, in-room safe, desk

High Floor Superior Twin Room (Run of Floor), Non Smoking

  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Non Smoking

Room amenity

Superior Double Room, Non Smoking

  • 27 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Standard Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Standard Double Room, Non Smoking (10th floor)

Down comforters, minibar, in-room safe, desk

Executive floor Standard Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium floor Standard Double, Non Smoking (9th floor)

Down comforters, minibar, in-room safe, desk

Premium floor Standard Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Twin (Hollywood twin) Non Smoking

Down comforters, minibar, in-room safe, desk

Superior Twin (Hollywood twin) Non Smoking

  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

Down comforters, minibar, in-room safe, desk

Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin (Hollywood Twin), Non Smoking

Down comforters, minibar, in-room safe, desk

Standard Twin (Hollywood Twin), Non Smoking

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Standard Double Room, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Executive floor Small Double Room, Non Smoking (10th floor)

Executive floor Small Double Room, Non Smoking (10th floor)

Executive floor Small Double Room, Non Smoking (10th floor)

  • Sleeps 4
  • 1 Double Bed

View all photos for Executive floor Suite, Non Smoking (10th Floor, 79sqm)

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

  • 79 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking

Down comforters, minibar, in-room safe, desk

Superior Twin Room, Non Smoking

  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium Floor Suite Twin, Non Smoking

Premium Floor Suite Twin, Non Smoking

Premium Floor Suite Twin, Non Smoking

  • 75 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Rihga Gran Kyoto

Free WiFi
Air conditioning
Breakfast available
Laundry
4.7 out of 5, Exceptional, (599)
The price is CA $218
per night
CA $240 total
includes taxes & fees
7 Feb - 8 Feb
Rihga Gran Kyoto

About the area

Kyoto

Heart of Kyoto.Within a 10-minute walk of this Shimogyo Ward hotel, you'll find Kyoto Aquarium and Kyoto Tower. Kyoto Railway Museum and Kawaramachi Street are also within 2 miles (3 km).

What's nearby

  • Kyoto Tower - 9 min walk
  • Kawaramachi Street - 14 min walk
  • Nishiki Market - 4 min drive
  • Nijō Castle - 4 min drive
  • Kiyomizu Temple - 5 min drive

Getting around

  • Kyoto Station - 6 min walk
  • Umekoji-Kyotonishi Station - 15 min walk
  • Kansai Intl. Airport (KIX) - 85 min drive

Restaurants

  • ‪Kurasu - ‬2 min walk
  • ‪Top of Kyoto - ‬1 min walk
  • ‪All Day Dining Kaza - ‬1 min walk
  • ‪COYOTE - ‬4 min walk
  • ‪伊晃庵 - ‬2 min walk

About this property

RIHGA Royal Hotel Kyoto

4-star hotel near Kyoto Aquarium
RIHGA Royal Hotel Kyoto offers its guests an indoor pool and a fitness center. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly RIHGA Royal Hotel Kyoto. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Kyoto hotel.

  • 1 building
  • 489 guestrooms or units
  • 14 levels
  • 6 dining venues
  • Meeting rooms
  • Built in 1969
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
RIHGA Royal Hotel Kyoto offers 489 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 3200 per person
  • 6 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3200 per person
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

Children 4-12 years old are allowed in the pool for a fee of JPY 540 per person, per stay and must be accompanied by an adult.

We should mention

  • Pool access available from 1:30 PM to 8:30 PM.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Rihga Royal
Hotel Rihga Royal Kyoto
Kyoto Hotel Rihga Royal
Kyoto Rihga Royal
Kyoto Rihga Royal Hotel
Rihga Royal
Rihga Royal Hotel
Rihga Royal Hotel Kyoto
Rihga Royal Kyoto
Rihga Royal Kyoto Hotel
RIHGA Royal Hotel Kyoto Hotel
RIHGA Royal Hotel Kyoto Kyoto
RIHGA Royal Hotel Kyoto Hotel Kyoto

RIHGA Royal Hotel Kyoto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1211 out of 2089 reviews" "
Rating 8 - Good. 580 out of 2089 reviews" "
Rating 6 - Okay. 212 out of 2089 reviews" "
Rating 4 - Poor. 49 out of 2089 reviews" "
Rating 2 - Terrible. 37 out of 2089 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, excellent selection of food, quiet
Stayed 7 nights in Oct 2024

8/10 Good

Irina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good, stuff was very nice , friendly and helpful. The only thing we didn’t like were the bed covers- very uncomfortable slippery material of the comforter,it was not easy to keep it on though the night
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

warren k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to and from Kyoto Station really convenient after a long day of exploring.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Confortable
This location is incredibly convenient to Kyoto Station. The staff is welcoming and the rooms are well-maintained. Many dining options in the hotel and a convenient shuttle between the hotel and Kyoto Station. Would stay here again.
Stayed 2 nights in Oct 2024

6/10 Okay

Fabienne

Liked: Room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excellent hotel and staff. One of the best rooms and stays I’ve had. The view was brilliant.Thank you very much
Stayed 2 nights in Oct 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly and accommodating. The buffet was fantastic!!
Stayed 3 nights in Oct 2024

6/10 Okay

Dean

Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be a contender
The staff was upmost professional. They are nice and helpful. Free shuttle bus from/to Kyoto was an excellent feature for the hotel. Daily house keeping was a welcome feature. The room was bigger than some of the Japanese hotel room. Unfortunately, the mattress on the bed sunk in the middle, which made it very difficult to rest and sleep. On top of it, the comforter in side kept sling on the ground because the case was too loose. I regretfully find this negates all other good things going for this property. Hence the average rating.
Stayed 4 nights in Oct 2024

10/10 Excellent

Vladimir, Aurora

Stayed 4 nights in Sep 2024

6/10 Okay

Katia

Stayed 5 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one of the regular floor suites. It was perfect for what i needed. Spacious and well designed. Top notch
Stayed 4 nights in Oct 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and liked the shuttle to the train station.
Stayed 2 nights in Oct 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great, but what turned me "off" is the staff, he called himself the Manager, who was standing between the front main entrance doors and the registration area. Problem started as I tried to retrieve the luggage from the storage area in the afternoon. I had a taxi outside on stand-by so he can take us to the Kyoto Station for afternoon reserved Shinkansen. We mis-placed the tag/key for our luggage. As we were trying to find it in our shoulder bag, the so called Manager insist I need to provide the tag/key, with no other options. I tried to explain that we have taken photo to prove our luggage, but to no avail. I asked to escalate this to his manager, but he insist he is "the" Manager and no other Manager at this hotel. He expect me to accept his answer that this large hotel's manager is floor manager. His attitude towards me and my family was beyond my expectation and I WILL NEVER STAY HERE AGAIN. And share my experience to my colleague and business associates. I feel this so called "Manager" for entire hotel with no other Manager? needs to take Customer Relation Training as well as Management Training.
Stayed 1 night in Oct 2024

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Not a bad hotel, but a not great one either. Our room was ok, but definitely smelt like it used to be a smoking room. Felt pretty dated and stale. The subway transfer shuttle was great however and got a lot of use given the hotels distance from the Kyoto station. Not a lot of local dining options around the area and the prices of the hotels room service and in house restaurants was ridiculous.
Stayed 3 nights in Oct 2024

2/10 Terrible

Binh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Uhhhh, no. Paid for two bed suite to accommodate 3 guests. When i tried to book a room with shoddy wifi, kept getting errors. When i finally got thru, accidentally put 1 guest, but still for two beds. When i got to the hotel, told them i have two guests w me and they said since i didnt select three guests total, the concierge had to upcharge me 75$ extra for it. This crap Doesnt happen stateside, or any other places for that matter (if so, i dont recall). Concierge wasnt flexible w it, much to my dismay and incessant explanation of circumstances (and i rarely complain)… and gave me a 5$ discount for my troubles. Pathetic. And im an avid international flyer. I despise japan for this behavior. Yes. Whole country collects an L for this.
Stayed 1 night in Oct 2024

6/10 Okay

Yvonne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mattress was old and caved in the center. Comforter had a lot yellow stains. Aside from that our stay was decent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a must stay, the staff friendly and accomodating, the room was spacious and so clean. Thanks for a great stay, the only negative thing would be is there is a control at the side of your bed that controls the room lighting which shines blue all night
Stayed 5 nights in Sep 2024

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

liu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and convenient location, there was also shuttle bus available to and fro Kyoto station. Room was clean and cosy. Staff were all very friendly, had a lovely stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The room super clean and the staff extremely helpful!
Stayed 2 nights in Oct 2024

10/10 Excellent

Durvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Amazing, neat and very clean. Excellent customer service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pegah, Wets Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. Very nice and helpful staff. Clean rooms a d great service.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kosei

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2024