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The views are spectacular. I wasn’t expecting to be able to look out of my window and have such a clear view of the volcano. It was really amazing.
We did not have hot showers during our stay and that was the only downfall. The front desk staff said that it was not a normal occurrence.
EXTREMELY UNDERRATED SPOT!!! soooo beautiful! the only thing is specific rooms are farther away from the main lounge area or pool/hot tub spots. apart from that, hidden gem!
This hotel was definitely one of the highlights of our trip to Costa Rica. The staff were incredibly nice and would check up with us whenever we ran into them. They were extremely accommodating to our needs and also helped us plan different activities. Overall amazing stay but just keep in mind that walking up the road to the hotel is intense and you should probably have some sort of transportation going up!
Travelled with family, Travelled with family and small children
4 Aug 2024
Liked: Cleanliness, staff & service, amenities
Beautiful property with Lake and Volcano views (weather permitting ;) and restaurant (many selections), pool, hot tubs and trails, gym, lobby (with garden and games). Up/down a winding road, we rarely drove after dark. Helpful front desk, especially the gentleman with (grey?) glasses, who connected our young family with a lovely zipline and hot springs experience. Would stay again! Possibly closer to amenities in rainy season.
"Aerenal Lodge is a true gem! Surrounded by breathtaking natural beauty, it's a paradise on earth. The lush greenery, serene atmosphere, and warm hospitality make it a standout destination. So far, it's been my best stay among all my vacations - a perfect blend of relaxation and rejuvenation. The attention to detail, comfort, and amenities are top-notch. I feel grateful to have experienced this little slice of heaven. If you're looking for a tranquil retreat, look no further than Aerenal Lodge - it's a nature lover's dream come true!
Sdeepthi
Stayed 3 nights in Jun 2024
8/10 Good
John
Travelled with family
24 Jul 2024
Liked: Cleanliness, staff & service
The staff was amazing and the property was beautiful, albeit aged. Be aware of a long (1 mile) twisty ascent on a mostly paved road to the lodge.
The hotel was amazing along with the staff. The grounds and views were beautiful! An authentic beautiful place. The view from our junior suite was the best I’ve seen in Costa Rica. And the massages in the spa were fantastic.
We loved the trails, restaurant and most definitely the chalet. The window view of the volcano was incredible.
No one told us we needed a ticket fir check-out. The gentleman at the gate, only do his job, refused to let us leave. It was 545 in the morning. No one was available to tell him to let us out. I ended up getting mad and he let us go. It was sad that our goodbye was like that. The front desk should have told us. Poor guy was just doing his job.