4/10 Poor
Youssef, Beit Mery
5 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, there is absolutely no one at the reception to complain to as there are no reception hours. I booked a shared room with 2 beds. On the booking it was not clear as to whether the bathroom is shared for this room or for the entire property. It turns out that it’s a communal bathroom. The bathroom lights don’t even work so make sure to bring a flashlight with you at night. Also, they have no soap dispensers what so ever so make sure to bring soap with you as well. At least they have toilet paper. Furthermore, your back will hurt because you will be crouching all the time since the cieling is very low. I bumped my head like 10 times. The kitchen smells terrible almost all the time and the communal room barely fits 3 guests, I never found a place to sit. Moreover, I get that this is a hotel located in the mountains but a little pest control service won’t hurt. I had bugs crawl up my pillow every night. This place is absolutely not worth the price I paid. Ridiculous excuse of a hostel. There are plenty of better alternatives in La Massana. The only good thing about this place is its location. Never again.
