2/10 Terrible
STEPHEN
Travelled with family
9 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a one night stay at this property. On the same night they booked a youth football team. This property allowed 7-8 young preteen boys to stay in each room, while putting their adult supervisors in other rooms at the other end of the hotel. Then they put our room right in the middle of the kids. The hotel completely lost control of this group. The kids were up all night running through the halls, slamming doors, knocking on other doors then running away. We asked them numerous times to stop but was ignored. Meanwhile the groups adult “supervisors” were out in the parking lot drinking and smoking pot. We attempted to talk to their group leader, but he was too high to truly understand what we were trying to say. This was going on until 3am! Despite multiple complaints to the front desk, the hotel didn’t do a thing to contain these guests. A hotel has an obligation to its other guests to maintain order and safety and at no time did this hotel attempt to do this. No other guest at this hotel got any sleep that night and absolutely did not get their moneys worth on their stay. Absolute chaos that should have been controlled had there been some sort of plan or procedure in place to control such situations and/or security on site. I have stayed at hotels all over the world, this is the worst experience I have had in 60 years.