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It was a nice place to stay, lobby was clean and organized, room was clean but had an odd odor to it. We managed to get over the odor but it was a little hard.
The staff were always available for questions or issues. Room was clean and comfortable but had an issue with the AC unit. Mentioned it to one of the staff before leaving for the day and came back to a brand new (still had the plastic bag on cord, factory tape securing the filters and zero wear on controls) and the room was a wonderful 68°. This was over a weekend where the outside temps were in excess of 95° with high humidity... I was thrilled and could not ask for more. If you look close enough, you can find updates or minor repairs needed, but that does not take away from the overall cleanliness and friendliness of this location. Thank you!
The handicap room smelled of cigarette smoke, humid, bugs flying around in room,slippery shower floor, only few pieces of scrambled eggs left at 9 am (!), no creme cheese for bagels, no meat selection, no place to place soap in shower, & some outlets don't work. Bed was comfotable.
Easy Check In, Room on second floor was clean and surprisingly quiet. Great location to Alpine Valley for concerts. Will stay again.
Robert
Stayed 2 nights in Jul 2024
4/10 Poor
Paul Jay
31 Jul 2024
Disliked: Staff & service
no elevator, not handicap accessible, was told at check in around 9:10 PM that no first floor rooms were available because they had not been cleaned. forced to use stairs.
clearly a violation of requirements to comply with handicap accessibility
Bed was reasonably comfortable, I’m glad we didn’t see the big stain on the comforter until the next day after we slept in the bed. Also my wife left a set of expensive pajamas from Nordstrom in the room and I didn’t hear anything from the hotel in a text or email that they found them??
Gregory
Stayed 1 night in Jul 2024
8/10 Good
Jennifer, Long Grove
Travelled with family
16 Jul 2024
Liked: Cleanliness, staff & service
Outdated decor in rooms; unairconditioned upstairs hallways