6/10 Okay
Marie-Claude
Travelled with family, Travelled with family and small children
21 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was good - not spectacular but good. I was a little grossed out because there was a large amount of hair in the bathtub drain which indicates that the tub was not cleaned which makes me wonder if the room was cleaned. Room check in is at 4pm and when we arrived at 5:30, we were told we would need to wait to check in until 6pm which is disappointing because the room was very expensive. Thankfully we had to wait just 10 minutes more, the front desk staff was really accommodating and friendly. I did have to go back down to get a blanket and pillows for the pull out bed because there were none in the room. Another issue we ran into is that the television didn’t work. Granted you don’t go to a hotel to watch TV but we had two young children with us and it’s helpful to be able to turn it on for them when showering or just to get some downtime. We did find one channel that worked but unfortunately it wasn’t a kids channel. There was plenty of stuff to do, and we did bring our phones for when the kids needed a solid 15 minutes of downtime. I think we were most disappointed with the lack of breakfast. We have been staying at the hotel every year for 3 years now and there used to be an amazing breakfast buffet there that was included and this year we were told that it was now no longer in the ballroom but the small dining area, but it was also no longer included. Again, paying over $500 for a room for a single night, you would think it would include breakfast.
Marie-Claude
Stayed 1 night in Oct 2024