6/10 Okay
Desiree, San Leandro
Travelled with partner
21 Oct 2024
Liked: Cleanliness, staff & service
Car brokedown late Sunday, had to stay somewhere overnight. Looked up nearby hotels with a hot tub, both of us had sore legs from walking a lot the day before. Found Best Western, price a little high, but we needed the hot tub and rest. We ubered to the hotel and inquired about room rates, about $20 more if we just bought the room from the desk. I went on Expedia searched the hotel and reserved a room. As we were chceking in, I asked about the hot tub hours, and made plans accordingly. Hot Tub closes 10pm, but they start closing 9:45pm, so I decided nap then 9pm hot tub. Only need 20 minutes or so. But at 9pm, the cover was over the hot tub, so I went to the desk. The same nice lady was there. She was sorry to infom me that the hot tub is under maintenance and will not be available tonight or tomorrow. WHAT?! Geez. I would have ubered to the next hotel with a working hot tub. Not fair. Why tell me one thing at 6pm and something totally different at 9pm, when you already knew I was planning 9pm? Oooooo. I was SO UNHAPPY.
When we checked in, she was like, let me put you here because it is quieter. I was like, good, I could use quiet. Did not count on the traffic noise from the parking lot and street/highway. Needed the window open a little for fresh air. Scent was nice, but made my sinuses react until I opened the window. Bed and pillows were nice. Breakfast was nice. Staff was friendly, but not helpful, and really upset me with the mis-information. Breakfast closes early, 10a
Desiree
Stayed 1 night in Oct 2024