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Terra Mistica Ciudad Del Lago Hotel

3.5 star property
Family-friendly 3.5-star hotel near Lake Titicaca

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Photo gallery for Terra Mistica Ciudad Del Lago Hotel

Deluxe Suite
Double or Twin Room
Bar (on property)
Lobby
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Room service
  • Laundry
  • Breakfast included

Explore the area

Map
Jr Conde De Lemus No 120, Puno, Puno, 21001
  • Casa del Corregidor
    ‪2 min walk‬
  • Pine Park
    ‪4 min walk‬
  • Puno Plaza de Armas
    ‪4 min walk‬
  • Juliaca (JUL-Inca Manco Capac Intl.)
    ‪66 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Premium bedding, minibar, in-room safe, blackout drapes

Double or Twin Room

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Premium bedding, minibar, in-room safe, blackout drapes

Single Room

  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

Similar properties

Room

Hotel Conde de Lemos

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (239)
The price is CA $56
per night
CA $56 total
4 Mar - 5 Mar
Hotel Conde de Lemos

About the area

Puno

City center stay.With a stay at this Puno hotel, you'll be steps from Carlos Dreyer Museum and Casa del Corregidor. Pine Park and Puno Plaza de Armas are also within half a mile (1 km).

What's nearby

  • Pine Park - 4 min walk
  • Puno Plaza de Armas - 4 min walk
  • Puno Cathedral - 4 min walk
  • Puno Central Market - 6 min walk
  • Puno Port - 2 min drive

Getting around

  • Puno Station - 9 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.) - 66 min drive

Restaurants

  • ‪La Casona - ‬3 min walk
  • ‪La Casa del Corregidor - ‬2 min walk
  • ‪Tulipans Restaurant & Pizzeria - ‬3 min walk
  • ‪La Hacienda Restaurant - ‬3 min walk
  • ‪The Positive Bar - ‬3 min walk

About this property

Terra Mistica Ciudad Del Lago Hotel

Family-friendly 3.5-star hotel near Lake Titicaca
Terra Mistica Ciudad Del Lago Hotel offers its guests a hot tub and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 269 square feet (25 square meters) and includes a conference center. A library, a terrace, and barbecue grills are also featured at the family-friendly Terra Mistica Ciudad Del Lago Hotel. An airport shuttle (available on request) and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Puno hotel.

  • 1 building
  • 32 guestrooms or units
  • 5 levels
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Terra Mistica Ciudad Del Lago Hotel offers 32 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. Flat-screen televisions come with cable channels and video-game consoles. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries.

This Puno hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Cribs/infant beds (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (PEN 10 per night)
  • Valet parking on site (PEN 15 per night)
  • Wheelchair-accessible parking available
  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 5:00 PM
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Video-game console

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Minibar

More

  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terra Mistica Ciudad Del Lago Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PEN 42 per night.
  • Cribs (infant beds) are available for PEN 42 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 30 per person (roundtrip)
  • Self parking fee: PEN 10 per night
  • Valet parking fee: PEN 15 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: PEN 42 per night
  • Rollaway bed fee: PEN 42 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.

Property Registration Number 10407365734

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad del Lago
Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL Puno
Hotel Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL
TERRA MISTICA CIUDAD LAGO Puno
TERRA MISTICA CIUDAD LAGO
Terra Mistica Ciudad Del Lago
TERRA MISTICA CIUDAD DEL LAGO HOTEL Puno
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel Puno

Terra Mistica Ciudad Del Lago Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 3 out of 12 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

ExploringPuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Nice and comfortable room. There were some issues but a staff member took care of them in a timely manner. Heater in the room and hot water. Great location to visit places in town. I recommend to check the WiFi connection before settling. The room we stayed in had poor signal.
Stayed 1 night in Mar 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel As described.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice staff, breakfast included!
Stayed 2 nights in Jan 2020

10/10 Excellent

Alex, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veru special, like a theatel. Big and long marmol laders.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the location and bright open ambiance of h
We moved into the hotel to take advantage of the excellent wifi reception. Found the room was spacious and bright with street view and glimpse of lake.
Stayed 3 nights in Feb 2018

2/10 Terrible

Brandon, Phoenix

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No bueno in Puno
This place advertises itself as accepting cards -- has MasterCard engraved on the glass door -- but it does not, evidently because they don't want to pay taxes. When we arrived they asked us to pay cash. We said we didn't have enough on us, so they said tomorrow. We said not tomorrow either, because we need to get more cash but use it to hire a translator for our work. They said they would get the machine fixed by the next day, but on the next day it became apparent they never had any intention of doing that. It's unclear whether they ever plugged the thing in. They became quite cold when we told them this presented a problem for us. Demanded our key 45 minutes before checkout time. This despite the fact that we were the only people staying in their hotel.

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Excelente, nos encantó, muy cómoda e implecable la habitación, implementada con todo lo necesario, muy leal a su descripción, el personal fue muy gentil con nosotros a nuestra llegada, definitivamente volveremos
Stayed 1 night in Mar 2020

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Ligia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Habitaciones calienticas y bien ubicado
Personal atento, las habitaciones son bien calienticas (rico). Le falta un poco más de mantenimiento y espacio para desayuno buffet se puede distribuir mejor para mayor comodidad de los huéspedes.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Inte bra
Inte bra
Stayed 2 nights in May 2019