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Tru by Hilton Lancaster East

2.5 star property
Hotel near Sight and Sound Theatre in Lancaster

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Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking
Lobby
Exterior
Indoor pool
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪8 min walk‬
  • Dutch Wonderland
    ‪8 min walk‬
  • American Music Theatre Lancaster
    ‪12 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the area

Lancaster

In shopping district.Within a 10-minute walk of this Lancaster hotel, you'll find Dutch Wonderland and Tanger Outlets Lancaster. Amish Farm and House and Rockvale Outlets are also within half a mile (1 km).

What's nearby

  • Amish Farm and House - 8 min walk - 0.7 km
  • Dutch Wonderland - 8 min walk - 0.7 km
  • Rockvale Outlets - 9 min walk - 0.8 km
  • Tanger Outlets Lancaster - 10 min walk - 0.8 km
  • American Music Theatre Lancaster - 12 min walk - 1.0 km

Getting around

  • Lancaster Station - 14 min drive
  • Philadelphia Intl. Airport (PHL) - 85 min drive

Restaurants

  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪Golden Corral - ‬4 min walk
  • ‪Sonic Drive-In - ‬15 min walk

About this property

Tru by Hilton Lancaster East

Hotel near Sight and Sound Theatre in Lancaster
Tru by Hilton Lancaster East offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at Tru by Hilton Lancaster East. Self parking is free.

This Lancaster hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • Built in 2017
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English

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  • Breakfast included
  • Pet-friendly
  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana, Wrightstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the staff was very accommodating, especially Isaac!
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Travelled with partner, Travelled with group
Everything has been great, Tyler checked us in and he was very friendly.
Stayed 1 night in Dec 2024

6/10 Okay

Jeffrey

Stayed 3 nights in Dec 2024

8/10 Good

Iyesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay, Efficient Hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Stayed 1 night in Nov 2024

10/10 Excellent

krina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh and lovely staff !!
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Excellent, clean well staffed.
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay!! Customer service super friendly and helpful. Breakfast was very good and our room was excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Deontai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again soon. Thank you!
Stayed 1 night in Sep 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No closets in rooms
Stayed 1 night in Dec 2024

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hilton Ditching top sheets ??
Recently stayed at Tru - a Hilton property. My husband and I are diamond members but I did not use those perks or credentials on this trip. The last Hilton we stayed at ALSO Had the issue of having no top sheet on the bed. during the night if you get too warm, you have to kick off all the covers and have no sheet ! : ( Not sure If this is the latest design trend or just a cost cutting move, but from here out, Will be calling before we make reservations to find out if the beds have full sets of sheets on them.! NOT COMFORTABLE!!! : ( Also, The Lancaster Tru hotel could benefit from room darkening shades or curtains.. the pull down shade allows all light to pass into the room : ( Other than these 2 items, The hotel was clean, comfortable and the staff was lovely.
Stayed 1 night in Dec 2024

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic was loud
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very presentable. It was clean and the staff was extremely helpful and friendly.
Stayed 1 night in Nov 2024

6/10 Okay

Claudine

Travelled with family
Liked: Amenities
Disliked: Staff & service
Staff are front desk did not dress professionally ; made it difficult to determine if they were guess our employees. Tv and heating system did work so well. Hard to shut off heating system after it makes clunking noise after a free hours of operation. Bare minimum hotel, no drawers but shelves to put your clothes; no lamp for desk to work on.
Stayed 1 night in Nov 2024

10/10 Excellent

Krista

Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as described. Very clean. Friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

DAVID, copiague

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay at this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Gianna

Stayed 3 nights in Nov 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property well kept,bed very comfortable,staff friendly. Room was facing main road, very noisy and guest upstairs walking so hard it was annoying. Nextdoor guests making noises throughout the night.Hope for a quieter room next time we visit
Stayed 2 nights in Nov 2024

10/10 Excellent

Gianna

Travelled with family
Amazing Stay
Hotel & Room was amazing ! Had a great stay
Stayed 3 nights in Nov 2024

10/10 Excellent

philip

Stayed 1 night in Nov 2024