Pedro, the owner, could not have been better. The only warning I have, is make sure you email the owner yourself! Hotels.com did not forward my reservation to the hotel, so we had tons of trouble getting to the lodge. You must drive over a long dirt road full of rocks, which was terrible in a rental car and which Pedro will avoid by picking you up at the nearest paved road, if he knows you are coming. My little front-wheel drive Hyundai rental handled beautifully but, like all low-riding front-wheel drive vehicles, was not up to the task of the road, so stalled and got stuck in the mud about 1 km away from the resort. Thank God we ran into Pedro on the walk to the ecolodge - he had the staff of the ecolodge in his car, and they had locked up and were leaving for 4 days because, again, Hotels.com had not sent him notice of our reservation! If not for that stroke of luck I would have been, thanks to Hotels.com, stuck in the middle of the Costa Rican jungle with nowhere to stay, no food, and a stuck rental car. Once we arrived at the lodge the service could not have been better; they rushed to get our little cabana ready, and fed us while we waited. Do not go expecting a resort; the electricity was turned on for two hours each night, from 6 to 8 pm. I had the best time in the world in spite of this website's best attempts to foil my vacation. I have never been so satisfied with a hotel, and never so dissatisfied with Hotels.com.