6/10 Okay
Maria, Alpharetta
Travelled with family
Apr 6, 2025
Disliked: Amenities, property conditions & facilities
The hotel was very outdated and seemed to have limited staff. The staff I did interact with were pleasant, though. The elevators were not all working, so there were long lines to get to your room for the entire stay & the staff were overloading the elevators so that was a safety hazard. Some of the rooms are very outdated and carpeting in the halls had not been updated for many years (looked like college dorms). We did get moved to an updated room after complaining and that was much nicer. Construction was going on during the entire stay so very loud noises the whole time and many guests were complaining. The entire hotel and some of the restaurants reeked of smoke (vaping, cigarettes and marijuana). Positives: Some of the restaurants are decent (Tom Colicchio's Craftsteak was very good) but others were just average (Wolfgang Puck's was just average). It is convenient to be on the tram line & also to have so many restaurants available in one place.
Maria
Stayed 4 nights in Mar 2025