4/10 Poor
Mohsen
Travelled with family and small children
23 Dec 2024
Disliked: Cleanliness, amenities
Pros:
-Convenient location, not very far from the Strip.
-Fairly clean (though not perfect).
-Jacuzzi at the bathroom/shower
-Had a balcony with a fair view
Cons:
-We stayed at the Signature at MGM, Suite Tower 2. If you expect timely assistance from a front desk, this is not the place. Every time we called for something like shampoo, dish soap, towels, or bed sheets, we were told the property is privately owned and we’d need to call a private number and they will tell you wait for the homemaker, who works only from 11 AM to 5 PM. So, if you need something urgently, you’re on your own until the next day. That’s how we were treated.
-The safe was broken when we arrived. Despite notifying them immediately, no one came to fix it during our 4-day stay. They were shifting me back and forth to the private number and hotel security to figure this out. a few calls I made without any respond at the end!
-The bed sheets were not clean (spots and hair was noted on them), and we had to request a replacement, which arrived the next day (as mentioned above)
-The kitchen pots and pans were in terrible condition, with lots of scratches and not usable.
Overall, if you’re traveling with family and expect "great" hotel service, this is not the right place for you.
