4/10 Poor
Tracy Dean
Travelled with family, Travelled with group
26 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed Feb 20-25, 2025. I got a promo for an upgrade to a mini-suite for $6. We arrived and were told the room was a smoking room, nowhere did it say that in the promo offer BTW, regardless, the room wasn't even available. They then said we could have a non-smoking version for $25 more per night and they would give us show tickets. We were tired and irritated, so we gave in and said ok. After agreeing and paying, no tickets available. What a scam. The room, the fridge smelled like moldy tuna. We turned on the tv and it had dozens of white spots all over the screen and needs to be replaced. The shower never warmed above temped at best. Front desk promised to have somebody look at the probs, when we got back that night, nothing had been done. I called to have somebody come look at the probs, at midnight-ish, a guy shows up and looks at the TV and water issues, saying he couldn’t do anything about it.He said call in the morning after 7:00. The next day I contacted the front desk and was told that I could do a room switch but it couldn't happen until between 2:30 and 3:30 PM so I would have to be available during that period,we had plans so the room switch timing was in reasonable. I got a 1 day resort fee refund and a couple tower tix, $15 each. At checkout, I told a manager what happened during our stay. I got 1 more day of resort fee refund. 4 days of cool showers, crappy TV picture, and simply being scammed into paying more for the room, terrible experience.