2/10 Terrible
Dawn
Travelled with family and small children
19 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Late check in, had two rooms reserved. Both were dirty with hair in kitchen and bathroom, one room had trash on the floor, other room’s AC didn’t work well. It was a 1:00 am at check in due to flight delays and we had a six-year old with us, and didn’t want to deal with it. The next morning, at 1030 am, one room had no hot water after running it for 40 min. The other room we had was one floor up directly above the first room and had hot water. Called front desk and was told someone would be at the room to check on the water situation right away. Waited 40 minutes and no one showed. At that time, had to check out. At checkout, I left a message requesting a mgr call me regarding the water situation with no response. Called and left messages the following three days with no return call. Horrible customer service, dirty rooms and one without hot water (never even reached room temperature) with no response - really? Please go somewhere else where the rate you are paying and experience at the hotel will be valued. Still no response from hotel.
Dawn
Stayed 1 night in Aug 2024