HIGHLY DISAPPOINTING STAY for the price we paid due to the lack of hospitality, outdated facilities, and poor service. Do yourself a favor by avoiding this place at any cost.
When we arrived at 1:30 PM, we knew check-in was at 2 PM, but the staff completely ignored us. Three staff members walked by without any greeting or eye contact. Instead of offering assistance, we were left waiting until a fellow guest helped us store our bags so we could explore the area.
Returning at 2 PM, I again waited at the reception, but the staff in the back ignored us until I called them over. Even then, they gestured they’d come in a few minutes. When the receptionist finally arrived, she didn’t greet us or apologize, and her checking her watch felt particularly rude.
There was no elevator—something we were warned about but still inconvenient. Worse, the room wasn’t ready when we entered. As we were settling in, a cleaning staff member barged in without knocking and left quickly without apologizing, slamming the door behind her.
The bathroom was cramped and outdated, making it uncomfortable to use, especially for larger people. No cleaning service or fresh towels were provided during our stay, and we returned both nights to find the same used towels still hanging.
The room locks were also old and awkward to use. Finally, at check-out, there was no goodbye or acknowledgment, just a request to leave the keys and a cold retreat to the back.