The room and hotel were nice, by Swiss mountain lodge standards. And there is no place more beautiful than Lauterbrunnen and Wengen sits on the ridge just above the Lauterbrunnen valley. The family suite was large enough for all 4 of us and was comfortable, even without a fridge, A/C, and other amenities many hotels offer.
The only reason I am giving the property middling ratings is the way we were treated by the couple who are the hosts/owners of the hotel. Actually, my dealings with her were OK, but he treated me like I was a bother from my very first contact with him via e-mail.
We had a long day driving here and I noticed they required check-in prior to 6pm. I contacted them to let them know we would not make it by then and was rudely told that I would need to give them a specific ETA on the day of check-in. So, on that day I called to let them know we would be arriving around 8pm. With a very bothered tone I was told there would be no one here at that time. and that I would have to pay a fee to have someone there to check us in and upon arrival we were told again how inconvenient our arrival time was for them. Throughout our stay, anytime I had to ask a question of him I was treated like a nuisance. This man has no business being the the hospitality industry.
Many family lodges in Europe have limited times for staff to check you in, but every one has coded lockboxes outside or some other method of accommodating later arrivals, why haven't they figured this out?