6/10 Okay
Sherry
7 Dec 2024
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel was beautiful and the location was beautiful. Loved the quaint little area around the hotel. But the room was not clean. I stepped on two “ Flinstone Vitamins” left on the carpet. So it was not vacuum very well. There was a men’s used razor laying behind the soap dish. So it leads me to believe the counters were not wiped down. And after I showered, I pulled the hair dryer off the shelf and a men’s tee shirt and underwear fell out with it as well. It was utterly disgusting. We are not ones to usually complain, but this was one of the worst experiences we have ever had at a Double Tree. We have always been offered cookies upon arrival and coffee in the morning. But none of that at this hotel. And it seemed unusual that there was no microwave or refrigerator either. We had a wonderful time at the Casino and the Creation Museum, and Jungle Jim’s was an amazing place. I plan to return with family and friends , but I’m not sure I would bring them to this hotel. For what we paid for the two nights I expected more.
Sherry
Stayed 2 nights in Dec 2024