Ratings based on 48 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
62% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Posted Aug. 21, 2022 on Expedia
Upon arrival the staff were friendly and helpful. The private underground parking was great for ease of unloading and accessing the apartment. Whilst the apartment was tidy, we found chewing gum on one of the chairs and the furniture was far from comfortable to sit on - although fine if you are just using it for short periods eating. All the basics were there but we would not recommend the kitchen for any serious cooking (Microwave/Combination oven and a small hob). The Wifi was absolutely awful. It constantly asked for a login and when you did connect the signal didn't even allow emails to be sent unless you walked closer to reception. My wife and I resorted to paying for 4G via Vodafone to access the internet, really disappointing. The pool is ok but given the number of apartments, far from relaxing due to how busy it gets. Overall a good location, with basic amenities and would recommend if you just want somewhere as a base to go and explore from.
3 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 28, 2022 on Hotels
3 out of 5
by A traveller

Good

Posted Jan. 11, 2021 on Hotels
Whethet it was amazing
4 out of 5
by A traveller

Posted Jan. 3, 2021 on Hotels
Good experience , + very friendly staff ( special mention for the handy man) +spacious apartment with all you need inside to cook and to have a wonderful time - the elevators
4 out of 5
by A traveller

Lovely hotel

Posted Jul. 4, 2018 on Hotels
Lovely stay, very quiet hotel. A little outside Le Grand Bornand further up the mountain. Friendly staff
4 out of 5
by A traveller

Not hotel and Not 4*

Posted Feb. 26, 2018 on Hotels
Nice, clean and well equipped apartment, especially kitchen (everything you may need even salad spinner and lemon juicer), but no windows in the bedroom It is not really a 4 star hotel, it is more like a self-catering apartment with a concierge and spa. Overpriced. We didn't notice any signs of 4* apart from swimming pool.There was no room service,no cleaning,no breakfast,no safety locker,poor WiFi. You even have to clean the kitchen and strip the beds down before checkout! We arrived late and there was nobody at the reception, the hotel was closed! We didn't get any welcome email and nobody told us that reception closes at about 9p.m. Hopefully, I called a day before to ask about taxi and they told me how to open the locker and get the key if we come late, I got this information only by accident! otherwise we could have spent the night outside! In the locker we have found an instruction how to find the room and it was in French only! It was a real adventure game, there are 5 or 6 lifts, we spent about 30 minutes and used knowledge of all 5 foreign languages we speak. Someone wrote in comments about this problem earlier and they still have not translated even basic instructions and guidance. No towels in spa and they asked us not to wear our flip-flops in spa. It is not hygienic. Location is good for skiing.Good slopes, good restaurants, lots of ski rental shops, friendly people. Not sure if it is easy to store ski in the hotel, we rented lockers down in the village
4 out of 5
Recommended
for Getaway With Friends
by A traveller

Snowboard trip

Posted Feb. 18, 2018 on Hotels
Room was rather small with no view. I wish they had told us that. But we still had a great time.
4 out of 5
by A traveller

Perfect stay

Posted Jan. 26, 2018 on Hotels
Great modern accommodation in a friendly resort close to all amenities
3 out of 5
Recommended
for Everyone
by A traveller from Bucks

Good location close to slopes.

Posted Feb. 19, 2017 on Expedia
Be prepared for a lengthy check in at busy periods.Each individual can takes 10 to 15 minutes and if several people in line and only two staff-get the idea ,extremely frustrating and unnecessary. Else,helpful staff and pool and spa. Other issue to be aware of is the complicated lift system that takes time to get used to.
5 out of 5
by Alan

Lovely stay even with little snow!

Posted Jan. 8, 2017 on Hotels
what a lovely aparthotel - staff were smiling and welcoming from check in to check out . Reception area is lovely and welcoming with log fire and and lots of seating. The apartment was a gold standard and had gorgeous views of the slopes. Exceptionally well appointed with 3 bedrooms with comfy beds. As a family of 5 we had lots of space even when we all got the winter vomiting bug!! The spa area is great. My only comment which is not a complaint but more a suggestion would be to have some free weights in the gym. Sauna were great and never crowded when we went at 5 ish each day so I cannot comment about later then that. It's a little bit of a trek to the village but with the lifts no trouble at all. As we usually stay on the slopes this is not ski in ski out. However for the last 3 years at New Years we didn't have enough snow to ski down from the "ski in ski out" apartments, so again no real issues as lifts to ski area are just across the road . Overall a fantastic apartment complex really well run and with delightful reception staff.