6/10 Okay
RICHARD, Bonita Springs
Travelled with family
18 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I completed the pre check in form which included our credit card. We checked in, staff was friendly and the room was clean. I received a call from the front desk while dining stating that my credit card wasn’t accepted. It had been working all day at gas stations and restaurants. I returned to the front desk and they attempted to process the card again with no luck. This made me think that the problem was on the hotel’s system as the card continue to work. I used another card and while a minor point, we usually use the denied card for cash back.
The shower has 3 bottles with pumps for body wash, shampoo and conditioner. I don’t know if the bottle was empty or the pump didn’t work but I wasn’t able to get any shampoo.
My wife went to the lobby for breakfast and she was wearing clean socks with grippers on the soles (like you get in the hospital). She was told that she couldn’t enter the breakfast room as she wasn’t wearing shoes. I realize that staff was just doing their job but when I saw kids with dirty flip flops I just didn’t understand. So we just left and won’t be returning.
RICHARD
Stayed 1 night in Nov 2024