On arrival, my Sat Nav was unable to direct me to the entrance of the hotel. I have never been to Leicester before, so I called the reception for a few suggestions how to get into the car park. The receptionist, went above and beyond. She stayed with me on the phone (hands free kit) and guided me to the car park, and was so helpful and reassuring. Once I finally arrived, my son and I was greeted by the lovely friendly receptionist, who had guided me there, and another gentleman worker. Both staff were truly outstanding to your Ibis reputation. They both where friendly and helpful, they offered me a map so I could find my way around Leicester, and especially more so to visit the Space Centre, which was my intended reason for staying at the establishment. The gentleman worker, prompted the Ibis offer of signing up to the All Occur, which enable me to have a free drink. Which was a bonus after a long journey from my home town. The room was well ventilated, clean and fresh towels to use. My son and I woke up to enjoy the lovely breakfast included in my stay, which set us up for our busy day. So all in all I would highly rate this hotel, and would definitely return, when we visit the Space centre again. :)