4/10 Poor
Verified traveller
Business traveller
5 Oct 2024
Disliked: Cleanliness, property conditions & facilities
Terrible Stay
Despite calling ahead to say I’d be in late, it took awhile for anyone to answer the door and no one answered the phone so it left me as a lone woman in the dark outside a motel at 1:30am. Then they questioned multiple times what type of room I booked. Why didn’t they do that when I called hours earlier instead of after I’d driven 12 hours and just wanted sleep? Then when I did get my room key, it didn’t work, and they had to get me a different one. In the morning, around 9am, housekeeping knocked on my door waking me up, to clean the room though checkout was not for another 2 hours. Thirty minutes later I get another knock on the door from a different staff member, who was walking around with her little barking dogs, waking me up again, asking me if I had a car at the hotel. What did it matter, I was checking out soon?? Clearly staff does not communicate with each other nor do they care about their customers’ experiences at the motel. The room isn’t terrible but not disgusting, but not good.
Verified traveller
Stayed 1 night in Oct 2024