4/10 Poor
Feenyx
Travelled with partner, Travelled with group
Jan 28, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was a hot mess. I booked with Expedia and paid in full prior to my arrival. When I attempted to check in, the hotel said they didn't receive my payment. I proceeded to show them my receipt, with proof I paid in full, but they would not allow me to check in.
Instead I had to sit in the lobby, for TWENTY MINUTES, in front of the front door, in the middle of winter, getting blasted with a gust of cold air every time someone opened the door, while they hashed out my payment with Expedia over the phone. They finally got it figured out and allowed me to check in.
Then we go up to "the suite." Ha! What a joke! This was NOT a suite! This was a regular, double queen size hotel room.
A suite has a separate living room type area with a couch and an additional tv. This "suite" had two beds and a tv in one room, and that was it.
I asked the guy at the desk what was the difference between a suite and a regular room, he said "extra space." Well I don't know where they put it, because I sure didn't see any extra space.
Don't get the suite, it's the same as a regular room!
Did I mention that it was a whopping 56° when we got in the room?! This is Ohio, in the middle of winter, and as soon as we all get in, the room is an icebox!
They said it was due to cleaning agents, so then maybe use stuff that doesn't require the room to be a deep freeze?
The room itself was nice, customer service was horrible, I would not stay here again. There's more but 1500 character limit 😂
Feenyx
Stayed 1 night in Jan 2025