The room itself is really lovely, its in a quiet area next to the castle so really walkable and was considerably cheaper than anywhere near by which is why we booked it. For those reasons its a good option.
However... it is totally let down by a few things that would be so easy to fix. First the entrance, You very much dont feel welcome sneaking through a poorly marked back gate on a back street. Then the room is lovely and very pretty inside but there are only 2 very thin pillows, we ended up wrapping t-shirts round 2 cushions to make additional because we messaged the out of hours number asking for some spares and had no response at all... we still havent! And this is where the main problem is and why i would not stay there again. The service was worse than an air bnb, we messaged and heard nothing back at all, whats the point of having it if you dont respond? And to say its out of hours, theres no in hours staff either. We tried downstairs in the restaurant and a couple had been waiting there to be seated for 10 minutes with no service so we gave up. Our room wasnt cleaned or serviced over the several days we were there so the tiny bottle of shower gel had long run out and the room never got made up. No breakfast is also a problem, on sunday nowhere near by opens til 0930 at the earliest so no use, you can smell bread etc cooking downstairs by this point so why not offer a breakfast basket option? Also no wifi- we did know this but so cheap and easy to fix.