I’m not sure where to start with this hotel. When we arrived, we were EXTREMELY disappointed. It looks absolutely nothing like the pictures. The only saving grace was the private bathroom and clean sheets. The rest was an embarrassment. The room is just empty. Nothing but a couple of beds and a table. No air conditioning, TV, amenities, etc. It was just a box.
The first night was ok, we slept reasonably well until the builders started hammering and drilling directly outside of our door at 8am. Nice way to wake up after arriving late. We woke up to 34 degree weather, which would be fine if we had air con. Every subsequent night we were bitten terribly by mosquitoes; shutting the windows at night wasn’t an option as the room was tiny and stuffy and hot. There was absolutely no customer service, nobody answered the phone or seemed to care whatsoever.
I am disappointed the owners seem to take no pride in this hotel. It could be amazing. Unfortunately, it is nowhere near amazing. The bed felt like a plastic bag filled with rocks. My back was hurting that much after 4 nights that we actually booked ANOTHER HOTEL for the final night just to get a good nights sleep. The new one was fantastic, and really showed us what we were missing out on. Shop about and do NOT book this hotel. It was the worst part about the holiday and I dreaded going to sleep. Lisbon is beautiful and one of the best places I’ve ever visited, so please don’t let this hotel put a downer on your holiday.