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Lock & Key Hotel

4.0 star property
4-star hotel near Royal Albert Dock

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Photo gallery for Lock & Key Hotel

Spacious Double/Twin
Front of property
Spacious Double/Twin
Cozy Double
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Breakfast available
  • Free WiFi
  • Restaurant

Explore the area

Map
15-17 Duke Street, Liverpool, England, L1 5AP
  • Liverpool ONE
    ‪1 min walk‬
  • Royal Albert Dock
    ‪9 min walk‬
  • M&S Bank Arena
    ‪12 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪16 min drive‬

Room options

View all photos for Spacious Double/Twin

Spacious Double/Twin

Spacious Double/Twin

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double

Cozy Double

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin

Standard Double/Twin

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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CA $157 total
includes taxes & fees
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About the area

Liverpool

Heart of Liverpool.Within a 10-minute walk of this Ropewalks hotel, you'll find Liverpool ONE and Royal Albert Dock. Concert Square and Jeffs of Bold Street are also within half a mile (1 km).

What's nearby

  • Liverpool ONE - 1 min walk - 0.1 km
  • Royal Albert Dock - 9 min walk - 0.8 km
  • The Beatles Story Museum - 11 min walk - 1.0 km
  • M&S Bank Arena - 12 min walk - 1.0 km
  • Liverpool Pier Head Ferry Terminal - 15 min walk - 1.3 km

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 16 min drive

Restaurants

  • ‪Thoughtfully Cafe Liverpool - ‬4 min walk
  • ‪The Red Lion - ‬3 min walk
  • ‪Côte - ‬4 min walk
  • ‪The Vibe - ‬4 min walk
  • ‪Alberts Schenke - ‬2 min walk

About this property

Lock & Key Hotel

4-star hotel near Royal Albert Dock
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Lock & Key Hotel also features concierge services, room service (during limited hours), and a front-desk safe.

This 4-star Liverpool hotel is smoke free.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Lock & Key Hotel offers 14 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers.

This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English

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The Resident Liverpool

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  • Air conditioning
  • Laundry
  • Housekeeping
4.9 out of 5, Exceptional, 1,381 reviews
The price is CA $77
CA $93 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Accessibility

  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Lock & Key Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 281 reviews
Rating 8 - Good. 60 out of 281 reviews
Rating 6 - Okay. 24 out of 281 reviews
Rating 4 - Poor. 6 out of 281 reviews
Rating 2 - Terrible. 3 out of 281 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Haneef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer care
The receptionist Indira made our stay so enjoyable by making sure we got everything we needed. Excellent customer care!
Stayed 1 night in Dec 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, will be back
Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others. Bathroom is well equipped and large with underfloor heating. The full Lock & Key full breakfast is delicious and worh every penny. The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Stayed 2 nights in Dec 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Over promises and definitely under delivers
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location for city centre, less than 5 minute was to John Lewis. Always a warm welcome and perfect breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Pros: Friendly staff, comfy rooms, amazing location very central. Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room No lift and shower is open so wets the entire bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
Stayed 1 night in Oct 2024

4/10 Poor

CURTIS

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Reviews dont match the hotel, its poor.
Booked 2 rooms for 1 night. My mother is disabled and the hotel were not able to offer a ground floor room. They also have no lift and no accessibility measures in place at all. My room was on the top floor and smells really badly of dame, so much so that its saturated all of my cloths for days, even after they had been washed. As the hotel weren't able to offer an alternative room for a disabled woman, unlkly that they would have a replacement for a damp room so i didn't ask, we had also arrived late in the day and were there only 1 night for a funeral. I don't know who has written all of the reviews for this hotel but my experience was not good at all. Even without the damp and accessibility issues, the rooms were nicely decorated but average at best. Had a kettle but nowhere to plug it in and a leaky shower. Id give this place a miss.
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Stayed 1 night in Oct 2024

6/10 Okay

Mick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine
The location is good and the staff are friendly. The decor is nice but tired. The shower ran cold and tv didn’t work. The windows looked out onto brick walls. It’s fine for one nights stay.
Stayed 1 night in Sep 2024

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back….yet again!
Fab returning visit. Will be back. Location is incredible with good staff vibe. Lovely room too
Stayed 1 night in Sep 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jack

Stayed 1 night in Aug 2024

6/10 Okay

JAGGER

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

susannah

Stayed 1 night in Jun 2024

10/10 Excellent

Anneke

Stayed 1 night in Jun 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
I think this is the best bed I’ve ever slept in! Room was lovely. Clean, good temp, easy to locate. Staff were really helpful and friendly. Hotel is in a great location and a super price for a last-minute stay over.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A disappointment given previous reviews
I was a little disappointed, given the previous reviews and Sunday Times recommendation. Staff were extremely friendly and the room was clean and bed very comfortable. However the condition of the room, particularly the bathroom, was a little tired. Also, the sink in the bathroom was ridiculously small and shower screen inadequate, so that the floor became flooded after use.
Stayed 2 nights in May 2024

4/10 Poor

danny

Stayed 1 night in Apr 2024