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Lock & Key Hotel

4.0 star property
4-star hotel near Royal Albert Dock

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Photo gallery for Lock & Key Hotel

Relax in a stylish room with a large bed, two nightstands, and a round table with chairs.
Guests can enjoy a meal or snack at a table with a view of the street outside.
Stunning hallway with chevron-patterned floor, tropical leaf wallpaper, and ornate mirror.
Lock & Key restaurant features a modern design with a clear glass window offering a glimpse into its interior seating area and bar counter.
Restful retreat with a tropical twist, featuring a bed with a unique headboard and lush wallpaper.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
15-17 Duke Street, Liverpool, England, L1 5AP
  • Liverpool ONE
    ‪2 min walk‬
  • Royal Albert Dock
    ‪7 min walk‬
  • The Beatles Story Museum
    ‪9 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪17 min drive‬

Room options

View all photos for Spacious Double/Twin

Spacious Double/Twin

Spacious Double/Twin

9.2 out of 10
Wonderful
(5 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double

Cozy Double

8.4 out of 10
Very good
(7 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin

Standard Double/Twin

8.4 out of 10
Very good
(6 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Liverpool

Heart of Liverpool.Within a 10-minute walk of this Ropewalks hotel, you'll find Liverpool ONE and Royal Albert Dock. The Bluecoat and Concert Square are also within half a mile (1 km).

What's nearby

  • Liverpool ONE - 2 min walk - 0.2 km
  • Royal Albert Dock - 7 min walk - 0.7 km
  • Cavern Club - 8 min walk - 0.7 km
  • The Beatles Story Museum - 9 min walk - 0.8 km
  • Liverpool Pier Head Ferry Terminal - 12 min walk - 1.1 km

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 16 min drive

Restaurants

  • ‪Thoughtfully Cafe Liverpool - ‬4 min walk
  • ‪Browns Bar & Brasserie - ‬4 min walk
  • ‪The Red Lion - ‬3 min walk
  • ‪Côte Liverpool - ‬4 min walk
  • ‪The Vibe - ‬4 min walk

About this property

Lock & Key Hotel

4-star hotel near Royal Albert Dock
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Lock & Key Hotel also features concierge services, room service (during limited hours), and a front-desk safe.

This 4-star Liverpool hotel is smoke free.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Lock & Key Hotel offers 14 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers.

This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Accessibility

  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Lock & Key Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 197 out of 298 reviews
Rating 8 - Good. 63 out of 298 reviews
Rating 6 - Okay. 26 out of 298 reviews
Rating 4 - Poor. 8 out of 298 reviews
Rating 2 - Terrible. 4 out of 298 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Caroline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC. We had no house keeping, we were brought fresh towels and cups when I asked. The remote for the TV was broken. No working fans in the bathroom
Stayed 2 nights in Apr 2025

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room. Perfect location.
Stayed 1 night in Mar 2025

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A cracking hotel for the money!

A goo location but maybe noisy at the weekend due to proximity of night life.
Stayed 1 night in Mar 2025

4/10 Poor

Gary

Disliked: Property conditions & facilities, room comfort

Disappointment

Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable. Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review. Staff were very friendly to be fair.
Stayed 1 night in Feb 2025

8/10 Good

Mary

Travelled with partner
Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Outdated photos on Hotels.com

The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view. The positives: staff are very kind & helpful. Their service is excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Cosy hotel in excellent central Liverpool location

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Stayed 2 nights in Feb 2025

4/10 Poor

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..
Stayed 1 night in Jan 2025

8/10 Good

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for one night

This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.
Stayed 3 nights in Jan 2025

6/10 Okay

Danny

Liked: Staff & service, room comfort

Good value

Pros- the staff were very friendly and overall for the price paid the room it was good value. Great location. Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Stayed 2 nights in Jan 2025

10/10 Excellent

Nia

Stayed 1 night in Jan 2025

10/10 Excellent

Haneef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer care

The receptionist Indira made our stay so enjoyable by making sure we got everything we needed. Excellent customer care!
Stayed 1 night in Dec 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, will be back

Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others. Bathroom is well equipped and large with underfloor heating. The full Lock & Key full breakfast is delicious and worh every penny. The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Stayed 2 nights in Dec 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024