10/10 Excellent
Claire
23 Sep 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Imperial, which was a belated celebration for my 50th Birthday. We found a parking space on the hotel car park, received a lovely warm & friendly welcome upon our arrival by Receptionists Charlotte & Olivia & upon check-in they advised our room was ready early & we'd been given a surprise upgrade to a seaview suite. When we entered the suite we were taken aback by how stunning it was & on the table was a birthday card & voucher for us to each have a complimentary glass of prosecco during our stay, which we enjoyed with our lunch in the Terrace. Our table looked out to sea & we were well looked after during our meal by a lovely friendly & attentive waitress whose name I didn't get. Food was delicious & we felt very relaxed. Our bathroom was huge & it was good to have a bubble bath with nice toiletries after an afternoon out in the sun. We enjoyed the pianist & atmosphere in the bar whilst having a glass of wine before going out for the evening, we enjoyed a nightcap when we got back & saw toothpaste had even been kindly left in our room for us after I mentioned we forgot ours. We had a good night sleep, a nice sauna/swim in the Mint Condition Spa in the morning followed by a hearty breakfast where we were again given a nice table in the Terrace by a waiter who ensured we were well looked after. The hotel's attention to detail is amazing & the attentiveness, efficiency & friendliness of all the staff was wonderful & they made our stay very special.
Claire
Stayed 1 night in Sep 2024