6/10 Okay
Sofia
24 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed new which was good, there is no front desk/lobby but they get a hold of you through WhatsApp, I texted them there a few times before my trip as I had multiple questions and they answered fast and they were helpful. The key is on the website or app on your phone, they do not clean your room which it honestly wasn’t a problem but just to put it out there, they have a small stand with towels, toilet paper, coffee, and just stuff you might need but I’m sure if you needed anything else and you text them they would be able to help you too so in terms of attention it was great, the room I had picked was nice they even gave me some goodies like a tote bag, stickers, had a written note and delicious cookies which was lovely and I felt special lol. But my room was super super small I was traveling solo and with a busy schedule during the day so I was barely there and truly it wasn’t terrible but if you are going with more people a getting a bigger room or another hotel, you can hear absolutely everything from the other rooms and from the street I heard sirens from ambulances and police literally every five minutes, the area itself feels just a little bit unsafe but not too bad either so don’t let that stop you, there are shops and a mall just 10 mins walking so that was great, but far from other touristy cites like I for example walked to Buckingham palace and it took me like 1:30 almost 2 hours and even more to Big Ben
Sofia
Stayed 3 nights in Dec 2024