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City Sleeper at Royal National Hotel

4.0 star property
4-star hotel near The British Museum

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Photo gallery for City Sleeper at Royal National Hotel

Lobby sitting area
Daily English breakfast (GBP 19 per person)
Twin Room
Hallway
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
38-51 Bedford Way, London, England, WC1H 0DG
  • Russell Square
    ‪2 min walk‬
  • The British Museum
    ‪6 min walk‬
  • Piccadilly Circus
    ‪3 min drive‬
  • London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(114 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

8.6 out of 10
Excellent
(93 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Single Room

Business Single Room

Business Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 1
  • 1 Double Bed

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Exterior

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About the area

London

Heart of London.Within a 10-minute walk of this London City Centre hotel, you'll find Russell Square and The British Museum. Leicester Square and Oxford Street are also within 2 miles (3 km).

What's nearby

  • Russell Square - 2 min walk - 0.2 km
  • The British Museum - 6 min walk - 0.6 km
  • Leicester Square - 18 min walk - 1.5 km
  • Piccadilly Circus - 3 min drive - 1.7 km
  • Trafalgar Square - 4 min drive - 2.0 km

Getting around

  • Russell Square Underground Station - 4 min walk
  • London (QQU-London Euston Train Station) - 9 min walk
  • London City Airport (LCY) - 43 min drive

Restaurants

  • ‪Russell Square Cafe - ‬3 min walk
  • ‪Pret a Manger - ‬3 min walk
  • ‪Blooms Pizza Cafe - ‬1 min walk
  • ‪The Marquis of Cornwallis - ‬3 min walk
  • ‪Fortitude Bakehouse - ‬4 min walk

About this property

City Sleeper at Royal National Hotel

4-star hotel near The British Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. City Sleeper at Royal National Hotel also features a vending machine, concierge services, and laundry facilities. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 272 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
City Sleeper at Royal National Hotel offers 272 accommodations with safes and coffee/tea makers. 40-inch plasma televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided daily.

Languages

Arabic, English, Hindi, Italian, Polish, Spanish

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 24 per day)

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 19 for adults and GBP 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch plasma TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 19 for adults and GBP 19 for children
  • Self parking fee: GBP 24 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted. 

Property is also known as

City Sleeper At Royal National
City Sleeper at Royal National Hotel Hotel
City Sleeper at Royal National Hotel London
City Sleeper at Royal National Hotel Hotel London

City Sleeper at Royal National Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 751 out of 1602 reviews
Rating 8 - Good. 592 out of 1602 reviews
Rating 6 - Okay. 152 out of 1602 reviews
Rating 4 - Poor. 57 out of 1602 reviews
Rating 2 - Terrible. 50 out of 1602 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Stayed 2 nights in Mar 2025

4/10 Poor

Kara Colleen

Travelled with family
Disliked: Staff & service
Staff at the front desk were very inexperienced. The customer service was very poor and minimal. During my stay, I had an emergency and had to check out a few days ahead of schedule. Front desk staff refused to give me any type of paper print out, indicating that I was checking out. I called back the next day when I had made it back home and spoke with the manager and even though they were free to check the rooms (the manager did not believe that I had checked out) and see that I had checked out and my family and I and our belongings were no longer there, they continued to refuse to send me any type of documentation that I had checked out early. They seemed very bothered by my phone call and not concerned at all that I had to cut my trip short due to an emergency at home. I would not recommend this hotel if you would like good customer service from the front desk or from the management. I would say that the maintenance staff was very courteous and helpful. I had an issue with a flickering light in my room and maintenance came right away and assisted/fixed the issue.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sarah J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfy. Brilliant location Very quiet area and room was clean
Stayed 1 night in Apr 2025

6/10 Okay

Neil

Stayed 1 night in Apr 2025

10/10 Excellent

Amber-Jane

Stayed 7 nights in Apr 2025

10/10 Excellent

Xochil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and Very Accommodating

I can't believe how friendly, helpful, and accommodating the staff was. Absolutely exceptional service! I wanted to stay an extra night and the hotel staff helped me reserve another room AND they helped me get a discount on the new reservation! The hotel was very clean. I thought the breakfast buffet was excellent. The room was quite comfortable.
Stayed 4 nights in Mar 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Sierra

Liked: Cleanliness
Disliked: Staff & service
Be wary of staying here if you’re a woman traveling alone. I woke up at 1am to a man in my room saying the TV was too loud. Having just woken up, I was very scared and asking what was happening. He stood in my room in complete darkness, never identified himself as staff and was rude and argumentative with me when I was simply just scared. He left immediately after I turn off the TV with no further explanation or apology. I went downstairs to speak with the manager, apologized for falling asleep with the TV on but explaining how harmful this situation can be to a woman alone at night, it’s more than obvious where my head was at when I woke up to a man in my room. The manager rwas dismissive and continued to explain how it was all my fault. He was extremely insincere about it and continued to speak over me. At this point I was shaking and on the verge of tears so I told him I’d be leaving, he did not move aside. Eventually I walked away however he followed me to the elevator. All I wanted was a sincere conversation, explanation and apology; instead I paid for a stay that I couldn’t even sleep at afterwards. When I went back down the lady at reception profusely apologized for the entire situation. She was absolutely lovely but it’s unfortunate that it seems to only be women who understand how traumatic this is. I will be escalating the matter.
Stayed 4 nights in Apr 2025

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no facial tissues provided. Buffet breakfast is great. We like convenient yet quiet location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and a block from the underground. Nice accommodations
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Criselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had an amazing staff.
Stayed 1 night in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Elliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was the very definition of Efficient. Everything we needed, nothing we didn't. Clean, stylish, functional. Loved the fact we could open a window for a breeze, and the bed was amazingly comfortable. Enthusiastic recommendation!
Stayed 7 nights in Mar 2025

10/10 Excellent

Gareth

Stayed 1 night in Mar 2025

10/10 Excellent

Noopur

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, walkable
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Nessim Kichik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for transport around London, close to the lovely Russell Square and close to museums. Plus a crackin breakfast!
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room well situated, newly refurbished, clean and secure. Bed, shower, lighting and power outlets all modern and well laid out. Room faced the courtyard bar, so a little noisy at night but peaceful (for London) in the morning. I used their shackle app for check in and room key - I found this was difficult to check in and out successfully but the key feature worked well. The check in desk (specifically for sleeper guests) was quiet, so it would not have been a problem to avoid the app.
Stayed 1 night in Mar 2025

10/10 Excellent

arlecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good place to catch the bus around the city. A park near by and train station in walking distance. Restaurants nearby and great customer service.
Stayed 9 nights in Feb 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sumit

Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

The room was lovely, the bed was so comfortable, bathroom is very small but it's fine. Loved the light up mirror! Hotel was very quiet, service was great everyone was friendly. My only issue is it was really really hot and the pillows were too big so I had a neck ache using one and two so one the original size and one a bit smaller would have been great. Great location also
Stayed 1 night in Mar 2025