2/10 Terrible
Linda
Business traveller
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this hotel 0 stars I would! Upon arriving on Friday, December 13th. I was placed in the room of the basement or lower level. Not only did it smell like cigarettes. There was baby roaches everywhere. When I went downstairs and asked for a room transfer because it was in the middle of the night, the concierge was at first hesitant and said there was no more rooms available. I told him I refuse to stay in that room and I would take further action if they would’ve changed the room a couple of minutes later he changed the room to a smaller room on the upper level with no windows and a tight space as I thought the situation was done when I come back to my home state I open my suitcase, and I see some roaches and a couple of days later I started getting marks on my hand, which turned out to be from bedbugs. Save your money go somewhere else as this place should be shut down and I will be taking further action as they do not want to refund me my money. What a disgrace.