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Crowne Plaza London - Kingston by IHG

4.0 star property
4-star hotel near Hampton Court Palace

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Photo gallery for Crowne Plaza London - Kingston by IHG

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Point of interest
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Suite, 1 King Bed, Balcony | Living area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Breakfast available
  • Gym
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Hampton Court Palace
    ‪5 min drive‬
  • Chessington World of Adventures
    ‪8 min drive‬
  • Hampton Court
    ‪12 min drive‬
  • London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, River View

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, River View

Premium Room, 2 Single Beds, River View

Premium Room, 2 Single Beds, River View

  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Standard Room, 1 Double Bed, Accessible Bathtub

Standard Room, 1 Double Bed, Accessible Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Double Bed, River View

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

  • 16 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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Exterior

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About the area

Surbiton

On river.Within 3 miles (5 km) of this Surbiton hotel, you'll find Hampton Court Palace and Richmond Park. Also, Thames River is within 3 miles (5 km) and Chessington World of Adventures is within 6 miles (10 km).

What's nearby

  • Bushy Park - 1 min drive - 0.3 km
  • Hampton Court Palace - 5 min drive - 3.5 km
  • Sandown Park - 7 min drive - 4.9 km
  • Chessington World of Adventures - 8 min drive - 6.1 km
  • Hampton Court - 12 min drive - 5.7 km

Getting around

  • Merton Park Tram Station - 14 min drive
  • Surbiton Station - 18 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪Megan’s at the Post Office - ‬15 min walk
  • ‪Tarte in the Park - ‬8 min walk
  • ‪The Ferry - ‬5 min walk
  • ‪The Lamb - ‬11 min walk
  • ‪Surbiton Cafe - ‬12 min walk

About this property

Crowne Plaza London - Kingston by IHG

4-star hotel near Hampton Court Palace
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4004 square feet (372 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surbiton hotel.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 4004 sq ft of conference space
  • 372 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Kingston by IHG offers 121 accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Arabic, English, French, German, Hindi, Indonesian, Italian, Latvian, Polish, Romanian, Russian

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Crowne Plaza London - Kingston by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 452 reviews
Rating 8 - Good. 188 out of 452 reviews
Rating 6 - Okay. 57 out of 452 reviews
Rating 4 - Poor. 16 out of 452 reviews
Rating 2 - Terrible. 12 out of 452 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Aug 2021

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails.
Stayed 2 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent 4 night stay.
Stayed 4 nights in Aug 2021

4/10 Poor

Jayne

Disliked: Staff & service, room comfort
Disappointing
Bed was shocking! Sunk in the middle, no shower gel, room service was a joke and overall very disappointing and NO I would not recommend
Stayed 2 nights in Aug 2021

4/10 Poor

Daniel

Liked: Room comfort
Parking - not good. And thats the first impression you get of the hotel
Stayed 1 night in Aug 2021

8/10 Good

Nigel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good breakfast!
Stayed 2 nights in Aug 2021

8/10 Good

Mark, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine the only things I was not happy with it was parking because was behind the hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We only stayed one night but our room was lovely very clean and had everything you could ask for in a room . If I had to stay anything negative it would be that we had a balcony but nothing to sit on, other rooms had tables and chairs but for some reason ours didn't, it was a lovely morning would have been nice to sit out with a coffee and watch the boats on the river
Stayed 1 night in Aug 2021

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fabulous
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very friendly, great breakfast !! Rooms were lovely and a proper hotel !
Stayed 1 night in Aug 2021

8/10 Good

Maureen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good facilities, catering services, poor cleaning
Good staff attitude, good breakfast especially towards food allergy. The clealiness, could be better. Dirty linen, cobwebs in rooms. Used glasses in the room. Some rooms had no tissues, Coukd not use onenof the beds as nonl linen , no duvet cover despite asking for one.
Stayed 2 nights in Aug 2021

10/10 Excellent

Millie

Stayed 1 night in Aug 2021

4/10 Poor

lindsey

Stayed 1 night in Aug 2021

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Damian

Liked: Property conditions & facilities
Disliked: Room comfort
Overrated and over priced!!!!
very overrated hotel - expensive for what you get and beds uncomfortable. Did not like fact of the £50 up front hold charge on credit card - still not cleared bank after 7 days!!!!
Stayed 1 night in Jul 2021

8/10 Good

Terence

Stayed 1 night in Jul 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault the reception staff. Nor the bar staff for that matter. All very cooperative and friendly. I hope the hotel recognises these valuable qualities and give them all a pay rise. PS. The plug in the bathroom sink represents a significant initiative test. But the the leaver to release the plug is hidden directly behind the tap and so out of sight.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need new tv and channels , bed is decent like the bathroom / toliet layout feels expensive
Stayed 1 night in Jul 2021

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location friendly service. You must use the hotel restaurant the food is as good as any 5 star restaurant a real hidden gem!!
Stayed 2 nights in Jul 2021

6/10 Okay

deborah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lack lustre
Room very small had to go down side of bed sideways , bath chipped shower came of the wall while using and glass doors to bathroom lacked any privacy . Breakfast dull and poor quality ingredients . In all not 4 star and over priced .
Stayed 2 nights in Jul 2021

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being fussy maybe ?
Nice enough twin room but it did not come with all the amenities mentioned when I selected it… no tea/coffee machine just a kettle, no safe or sofa bed and no outlook , though room with “ city views” was detailed; to be fair an adjustment to cost of stay was given when I pointed this out at checkout. Staff were lovely and friendly
Stayed 3 nights in Jul 2021

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Lovely hotel, we stayed in the king club room, with views of the river. A very good sized room, with a good room layout. Would definitely stay there again.
Stayed 2 nights in Jun 2021