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Crystal Lodge Hotel

2.0 star property
Thornton Heath hotel in Bensham Manor area

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Photo gallery for Crystal Lodge Hotel

In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Combined shower/tub, free toiletries, hair dryer, towels
Front of property
Interior
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Parking available
  • Kitchen
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
49 Brigstock Road, Thornton Heath, England, CR7 7JH
  • Selhurst Park Stadium
    ‪17 min walk‬
  • Crystal Palace Park
    ‪6 min drive‬
  • Clapham Common
    ‪12 min drive‬
  • London (LHR-Heathrow)
    ‪74 min drive‬

Room options

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

  • City view
  • 12 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

  • City view
  • 8 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom

Triple Room, Shared Bathroom

  • 11 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

  • 6 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom

Double Room, Shared Bathroom

  • 7 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom

  • City view
  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

  • 9 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Thornton Heath

Bensham Manor stay.Your stay at this Bensham Manor hotel places you within 9 miles (15 km) of London Eye and Big Ben. Buckingham Palace and London Bridge are within 9 miles (15 km).

What's nearby

  • Selhurst Park Stadium - 17 min walk - 1.5 km
  • Crystal Palace Park - 6 min drive - 4.3 km
  • Clapham Common - 12 min drive - 9.2 km
  • London Eye - 20 min drive - 14.1 km
  • Big Ben - 20 min drive - 14.3 km

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Railway Telegraph - ‬2 min walk
  • ‪Prince George - ‬11 min walk
  • ‪Pawsons Arms - ‬11 min walk
  • ‪Jerk Chicken Cuisine - ‬9 min walk
  • ‪Diners Delight Cafe - ‬6 min walk

About this property

Crystal Lodge Hotel

Thornton Heath hotel in Bensham Manor area
As a guest of Crystal Lodge Hotel, you'll find a terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. Crystal Lodge Hotel also features a garden, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Thornton Heath hotel is smoke free.

  • 14 guestrooms or units
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
Crystal Lodge Hotel offers 14 accommodations with safes and coffee/tea makers. Guests can make use of the shared/communal kitchen. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

Arabic, English, French, Hungarian, Spanish

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 20.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Crystal Lodge Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 31 out of 199 reviews
Rating 8 - Good. 39 out of 199 reviews
Rating 6 - Okay. 41 out of 199 reviews
Rating 4 - Poor. 33 out of 199 reviews
Rating 2 - Terrible. 55 out of 199 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Warm cosy relaxing stay
Stayed 1 night in Dec 2024

2/10 Terrible

Max

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.
Stayed 1 night in Dec 2024

8/10 Good

Ade

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort
Goid value
The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024

4/10 Poor

Dianne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024

2/10 Terrible

Ashlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Shobika

Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 1 night in Aug 2024

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024

6/10 Okay

tracey

Liked: Staff & service, room comfort
Thank you Walid
We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

2/10 Terrible

Jerome

Stayed 1 night in Jul 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024

10/10 Excellent

Nozomi

Travelled with family and small children
Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024

8/10 Good

Shayan

Travelled with family
Stayed 1 night in Apr 2024

6/10 Okay

Tony

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Beata

Stayed 1 night in Apr 2024

6/10 Okay

David

Business traveller
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Giulia

Stayed 1 night in Feb 2024

2/10 Terrible

Ben Harvey

Stayed 1 night in Feb 2024

8/10 Good

Miss A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Lodge Hotel
Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernest

Stayed 1 night in Feb 2024