6/10 Okay
Winston
Travelled with family
26 Aug 2024
Liked: Cleanliness, room comfort
Housekeeping staff like to party in your room
The drapes in our room were broken-lots of light peeping in. VERY OBVIOUS that the drapes needed repair and should have been fixed or pinned up to appear fixed.
The cleaning staff were rowdy, loud and sitting on the stairs chatting on their phones like teenagers. Cleaning Equipment all over the halls. It was VERY UNPROFESSIONAL. It was also bizarre as the door across from
us remained open at one point for over an hour. Two housekeepers in the room were loud and carrying on. What were they doing in someone’s room-and yes we could see suitcases in the room so someone was staying in it. It made us not want them in our room to clean and tidy up.
Further, the housekeepers were cleaning rooms, but left food bags and trays of room service in the halls over night. It’s rude when guests leave dirty dishes and trash outside their rooms-but hello, housekeepers should clean it up when they walk by and we saw them cleaning rooms, but they left the trash in the hall…NOT WELL TRAINED AT ALL.
We stayed at the hotel a year ago and this time the hotel looked a bit worn. Knicks on doorways and on walls. (Or maybe because housekeeper’s are partying in the rooms?? Joking, but really, I have never seen housekeeping staff act like this before.) The cleaning staff’s unprofessional behavior would make us think twice about staying at the hotel again.
That said, location is good. Price is good. Downstairs breakfast is great.
Winston
Stayed 4 nights in Aug 2024