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DoubleTree by Hilton London Kensington

4.0 star property
4-star hotel near Natural History Museum

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Photo gallery for DoubleTree by Hilton London Kensington

Outdoor banquet area
Studio, 1 Queen Bed, Terrace | Private kitchen
Studio, 1 Queen Bed, Terrace
Lunch and dinner served
Lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
100 Cromwell Road, London, England, SW7 4ER
  • Natural History Museum
    ‪6 min walk‬
  • Imperial College London
    ‪7 min walk‬
  • Victoria and Albert Museum
    ‪10 min walk‬
  • London (LHR-Heathrow)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

40-inch flat-screen TV with satellite channels, TV

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex)

Suite, 2 Double Beds (Duplex)

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed (Duplex)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed (Duplex)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen

Apartment, 1 Bedroom

  • 90 sq m
  • Sleeps 7
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Queen Bed, Terrace

  • 46 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed (Duplex)

40-inch flat-screen TV with satellite channels, TV

Suite, 1 Queen Bed with Sofa bed (Duplex)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Double Beds, Connecting Rooms

Shower, rainfall showerhead, free toiletries, hair dryer

Family Room, 2 Double Beds, Connecting Rooms

  • 42 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

  • 26 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Shower, rainfall showerhead, free toiletries, hair dryer

Room, 2 Double Beds, Accessible

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Hilton London Metropole

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (962)
The price is CA $279
per night
CA $335 total
includes taxes & fees
20 Feb - 21 Feb
Hilton London Metropole

About the area

London

City center retreat .Within a 15-minute walk of this London City Centre hotel, you'll find Natural History Museum and Royal Albert Hall. Hyde Park and Harrods are also within 2 miles (3 km).

What's nearby

  • Natural History Museum - 6 min walk
  • Royal Albert Hall - 15 min walk
  • Hyde Park - 17 min walk
  • Buckingham Palace - 6 min drive
  • Piccadilly Circus - 7 min drive

Getting around

  • Gloucester Road Underground Station - 1 min walk
  • West Brompton Station - 18 min walk
  • London City Airport (LCY) - 53 min drive

Restaurants

  • ‪Fait Maison - ‬2 min walk
  • ‪Club Lounge - ‬4 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Paul - Gloucester - ‬1 min walk
  • ‪Burger King - ‬1 min walk

About this property

DoubleTree by Hilton London Kensington

4-star hotel near Natural History Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton London Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 163 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton London Kensington offers 163 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Chinese (Cantonese), English, French, Hindi, Italian, Lithuanian, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 25.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 24
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel London Kensington
Crowne Plaza London Kensington
London Kensington Crowne Plaza
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England
Crowne Plaza London Kensington Hotel
Crowne Plaza London Kensington
Crowne Plaza London Kensington an IHG Hotel
DoubleTree by Hilton London Kensington Hotel
DoubleTree by Hilton London Kensington London
DoubleTree by Hilton London Kensington Hotel London

DoubleTree by Hilton London Kensington Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 427 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 156 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 58 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Vacation in London
Very friendly, clean everything great but the bed to hard and bathroom lights to dim
Stayed 7 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice area
Stayed 3 nights in Oct 2024

6/10 Okay

Alain, Miami

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Check in / check are not top
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Property was really just mediocre at best especially considering the high price of rooms there. Pretty shabby condition overall with rooms needing an update and deep cleaning. The first night the remote on one tv didn’t work. It took a couple of hours before that was taken care of. Then the tv upstairs died. It took another few hours of wasted time and many visits from maintenance to get this handled. Overall was unimpressed with the room and the service in trying to get the tvs working. My wasted hours of frustration were glossed over by management by offering a free, and also mediocre, breakfast. You can find better places to stay near here for less money and with better service. Trust me, you’ll be happy you stayed elsewhere.
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and responsive staff!
We had a lovely stay, the staff were very attentive and I could see they were all working incredibly hard to make the service efficient. The hotel was very busy during our stay and breakfast particularly was quite chaotic. There were a lot of chairs and tables squeezed into a small area and it was hard for the staff to keep on top of topping up the buffet, ensuring the coffee machines were not running out of coffee and that plates and cutlery etc were replenished. It was not surprising that at times the buffet was not fully replenished...the staff did an excellent job under the circumstances. We did also have a very noisy neighbour who returned on all three nights of our stay at 3am with a loud voice! On the night that we reported the noise to staff they responded without hesitation and the neighbour was quiet afterwards. I would say the walls were quite thin which meant noise travelled easily, but the staff were responsive to our needs. All staff were also incredibly friendly and cheerful, always welcoming us on arrival to the reception area. The hotel was very close to Gloucester Road underground which made it an excellent location for exploring London for 3 nights.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mr Geffrey

Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it
Stayed 1 night in Sep 2024

10/10 Excellent

KE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice area in London. Just few minutes away from underground.
Stayed 6 nights in Sep 2024

6/10 Okay

Tenee

Travelled with family
Disliked: Staff & service
The rooms are being renovated so they do not match the pictures shown online. 1 of the 2 elevators was out of service which made for long wait times in the morning. Eventually gave up and carried all my luggage down 3 flights of stairs. No place to warm food. Staff was unfriendly and unwilling to warm food for my toddler who has many food allergies and was unable to eat to at the restaurant because of allergies. Called it a health violation but flight crews stayed at this hotel and were allocated a microwave. Overall nice location but wouldn't repeat my stay.
Stayed 4 nights in Aug 2024

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 4 nights in Sep 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in south Kensington on Cromwell Road, almost across Goucester tube station. The hotel has very nice accomodations and the staff is very friendly. Only inconvenience was that our room was not ready by 3:00PM, we had to wait an additional hour due to "lack of staff". Also, the hotel has two elevators and one was broken for our whole stay (one week).
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel stay
Amazing hotel stay. The staff as always with doubletree were very hospitable and friendly but on this occasion went above and beyond. We booked a family room and were placed in a large duplex. The stairs caused us great concern, due to our 12 month old being extremely mobile but not yet mastered stairs. The staff were attentive to our concerns and immediately fitted a retractable child gate that mitigated any risk of injury. We were over the moon as this gave us great peace of mind and had a very pleasant, enjoyable stay. Can’t recommend the brand and this particular hotel enough. The hotel itself is extremely well located for families wishing to visit the natural history museum, the science museum or the Victoria and Albert which are only 10mins walk away. Hyde park is also a short walk. There’s plenty of family friendly restaurants around too (pizza express, Ask and Baba Ghanouj). The staff are happy for you to order food in too, making dining in your room easy too. They even bring the delivery up to your room. Breakfast was offer a full range of cereals, pastries, continental (cheese and meats) in addition to cooked full english, with options for vegetarians too. Finally, let’s not forget the complementary cookies !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for the Natural History Museum and across the road from Gloucester Road station, which made other areas very easily accessible. The room we had was good value for money.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Santiago

Stayed 4 nights in Aug 2024

10/10 Excellent

Stefan

Stayed 1 night in Aug 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great with easy walking access to the tube, bus and nearby restaurants. The are felt safe and exactly what I was looking for.
Stayed 7 nights in Aug 2024

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and staff were very helpful. We will stay again
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip Hjalmar Olof

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern international hotel with great standard and bf.
Stayed 1 night in Jul 2024