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DoubleTree by Hilton London West End

4.0 star property
4-star hotel near Russell Square

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Photo gallery for DoubleTree by Hilton London West End

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Staircase
Dinner served
Exterior
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
92 Southampton Row, London, England, WC1B 4BH
  • Russell Square
    ‪3 min walk‬
  • The British Museum
    ‪5 min walk‬
  • Royal Opera House
    ‪11 min walk‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Living area

Studio Suite, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Superior)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed (Superior)

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Superior)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Superior)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed (Superior)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Family Room, 1 Queen Bed (Superior)

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Accessible

Twin Room, Accessible

Twin Room, Accessible

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 Double Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

Non Refundable Double

  • Sleeps 2

Double Room

  • Sleeps 2

Double Single Use

  • Sleeps 1

Single Room

  • Sleeps 1

Non Refundable Single

  • Sleeps 1

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About the area

London

Heart of London.At this London City Centre hotel, you'll be well placed to visit Russell Square and The British Museum, both within a 5-minute walk. Covent Garden Market and Leicester Square are also within 2 miles (3 km).

What's nearby

  • Russell Square - 3 min walk
  • The British Museum - 5 min walk
  • Leicester Square - 16 min walk
  • Piccadilly Circus - 20 min walk
  • Trafalgar Square - 4 min drive

Getting around

  • Holborn Underground Station - 4 min walk
  • Tottenham Court Road Station - 9 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Antalya Restaurant - ‬2 min walk
  • ‪Spaghetti House - ‬4 min walk
  • ‪Glasshouse - ‬2 min walk
  • ‪All Star Lanes - ‬1 min walk
  • ‪KFC - ‬1 min walk

About this property

DoubleTree by Hilton London West End

4-star hotel near Russell Square
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. A fitness center, multilingual staff, and tour/ticket assistance are also featured at DoubleTree by Hilton London West End.
  • 261 guestrooms or units
  • 6 levels
  • Built in 1911
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton London West End offers 261 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

Arabic, Catalan, Chinese (Mandarin), English, French, German, Greek, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 984 ft (GBP 35.95 per day)

Food and drink

  • Breakfast available for a fee: GBP 19.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 36
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 19.50 per person
  • Nearby parking fee: GBP 35.95 per day (984 ft away)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

DoubleTree Hilton End
DoubleTree Hilton End Hotel
DoubleTree Hilton End Hotel London West
DoubleTree Hilton London West
DoubleTree Hilton London West End
DoubleTree London West End
Hilton DoubleTree London West
Hilton DoubleTree London West End
Hilton London West End
London West End Hilton
DoubleTree Hilton London West End Hotel
DoubleTree by Hilton London West End Hotel
DoubleTree by Hilton London West End London
DoubleTree by Hilton London West End Hotel London

DoubleTree by Hilton London West End Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 340 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 62 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hian

Business traveller
3 Adults in a tiny room
The first night it was very uncomfortable - the room too small, everything was squeezed in, it was too claustrophobic & the sofa bed was so thin that I have had sleepless night. The next day after my complaint we were moved to another room which was what I was expecting when I initially make the reservation, a proper sofa bed. So all in all, 1 bad night sleep and 1 good night sleep
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful
Stayed 1 night in Nov 2024

6/10 Okay

Lesley

Travelled with partner
Liked: Cleanliness
For the price there were no facilities and it was a building site as being refurbished
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
OK overnight stay
Not much to say really. Just a one night stay, so not a lot to comment on. Efficient at check-in (plus welcome cookies). The room was spacious though perhaps lacking in furniture, the room itself very clean. One minor point, the in-house shower gel was empty (which we didn’t find out until one of us was in the shower!). Didn’t bother with the expensive hotel breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Georgina

Stayed 1 night in Oct 2024

2/10 Terrible

Steph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They told me that Expedia had cancelled my booking the day before and that as the room was non refundable they had taken the full payment...... I managed talk them in to letting us have a room, but to say I'm not happy would be an understatement.
Stayed 1 night in Oct 2024

4/10 Poor

Tao

Liked: Staff & service
Disliked: Property conditions & facilities
Unimpressed by this Hilton property. The view from our window was ridiculously bad. The works going on in reception was unadvertised. I wouldn’t stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Gem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab time and lovely breakfast. Cake in the room was gorgeous. Didn’t know how to use the lift but got help from reception. Nothing was too much trouble. Thank you ☺️
Stayed 1 night in Oct 2024

8/10 Good

Lyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
We had a lovely stay at the hotel. Check in was easy, even though they were busy. We required a low floor room for someone with a disability and they were accommodated. The rooms were lovely. The bed and pillows were so comfortable. The breakfast was fantastic, you could even have a fresh omelette, make your own pancakes. There is working going on at the moment in the restaurant and bar area but this did not effect our stay. We will definitely stay here again.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Convenient hotel, good location, clean but no free WiFi or drinking water.
Stayed 1 night in Oct 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel an staff
Stayed 1 night in Oct 2024

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to Covent Garden and theatre district. Only set back was the renovation being carried out on the bar, which wasn’t mentioned when booking.
Stayed 1 night in Oct 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When is a Hilton not a Hilton
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2024

4/10 Poor

Olga

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Albert Hvarnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well located and comfortable for an overnight stay
Stayed 1 night in Oct 2024