2/10 Terrible
Verified traveller
Business traveller
5 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the room it seemed a little stained on the floors and walls and the blinds and wasn’t 100% sure about the headboard of the bed. The room smelled so strongly of bleach that I had to keep the window open despite it being November and a bit noisy with traffic outside.
Around midnight the man in the room above me started screaming and crying and singing and yelling. He was walking and stomping around nonstop and the creaking was very loud on my ceiling, loud enough to keep me awake. He seemed very erratic so I was too scared to leave my room, so tried ringing the front desk 8 times to no answer. I tried contacting the hotel via this app and also the whatsapp number of the manager listed on the site, but received no adequate response. I went down to reception twice but there was no one on the desk. Eventually around 2am I ended up going into a room marked Private where I found a staff member, and to their credit he moved me to another room on another floor at no extra charge. The second room also smelled very strongly of bleach so I had to sleep with the windows open.
The receptionist was very apologetic in the morning and the staff were helpful and kind when I was able to find them, but I would not stay here again in a million years.
Verified traveller
Stayed 1 night in Nov 2024