Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property
4-star spa hotel near Kensington Palace

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January 2025
February 2025

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Indoor pool
Point of interest
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Property amenity
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington High Street
    ‪4 min walk‬
  • Kensington Gardens
    ‪9 min walk‬
  • Kensington Palace
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Suite, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the area

London

City center stay.Your stay at this London City Centre hotel places you within 2 miles (3 km) of Kensington Palace and Olympia Conference and Exhibition Centre. Royal Albert Hall and Buckingham Palace are also within 3 miles (5 km).

What's nearby

  • Kensington High Street - 4 min walk
  • Kensington Palace - 14 min walk
  • Olympia Conference and Exhibition Centre - 18 min walk
  • Royal Albert Hall - 19 min walk
  • Buckingham Palace - 8 min drive

Getting around

  • High Street Kensington Station - 4 min walk
  • West Brompton Station - 20 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Jacuzzi - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Dishoom - ‬5 min walk
  • ‪Japan House - ‬4 min walk
  • ‪The Ivy Kensington Brasserie - ‬4 min walk

About this property

Holiday Inn London - Kensington High St., an IHG Hotel

4-star spa hotel near Kensington Palace
Holiday Inn London - Kensington High St., an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St., an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 706 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 1960
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 45 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 17.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 617 out of 1572 reviews" "
Rating 8 - Good. 463 out of 1572 reviews" "
Rating 6 - Okay. 237 out of 1572 reviews" "
Rating 4 - Poor. 128 out of 1572 reviews" "
Rating 2 - Terrible. 127 out of 1572 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Top class reception & concierge, extremely friendly and nothing was too much trouble. Thankyou.
Stayed 1 night in Oct 2024

10/10 Excellent

Adeflor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel health club swimming pool excellent Close to tube & royal Albert hall
Stayed 1 night in Oct 2024

6/10 Okay

Izak

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This an old building with almost 800 hotel rooms. Some are great, others dingy and tiny. We stayed in two rooms that both had a musty smell coming from the bathroom. Beds and bedlinen were top class. Breakfast ok for 21 pounds. Front desk service was very good. The Starbucks in the lobby was great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever with amazing staff!!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Nada mezdaoui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very old. The breakfast was very basic.
Stayed 5 nights in Oct 2024

8/10 Good

MARTIN CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If anything, the room was slightly too small especially the bathroom
Stayed 1 night in Oct 2024

2/10 Terrible

Riham, Leicester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a total humiliation , very rude staff and the room is horrible, Although I am a IHG member but this time did not use my membership and was just HORRIBLE in all means
Stayed 2 nights in Oct 2024

10/10 Excellent

Rafel, Ridgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Holiday Inn. We were greeted by the friendliest staff. Although the room was snug (understandable for London), it was perfect for our sister trip and had all the amenities we needed. The location was perfect as the the trains, shops, and restaurants were within a 5-10min walk. Overall it was a great stay.
Stayed 3 nights in Jun 2024

8/10 Good

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and in a good location. It worked well for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and comfortable night. Good service from staff
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were highly professional and helpful and kind Achmed from concierge was marvellous and looked after me well during my one weeks stay Helped me with luggage and taxi on departure Every section of the hotel was filled with wonderful polite and courteous without exception Reception were great and restaurant staff outstanding Thanks to all of you Will return next year with my daughter
Stayed 7 nights in Oct 2024

6/10 Okay

Michelle, Burnsville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Check-in/concierge staff very helpful. Happy hour was very welcome. Rooms were a bit small but functional.
Stayed 2 nights in Oct 2024

6/10 Okay

Caroline

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Functional but comfortable
Small room with large comfy bed. Bathroom was spotless. Jaded uncomfortable small corner sofa. No view. Great location though. Bar service was slow and very expensive
Stayed 1 night in Oct 2024

10/10 Excellent

Heath C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just one night but I would definitely return. Excellent value in that market imo,
Stayed 1 night in Oct 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location close walkable to tube. Nice, safe area and incredibly helpful and friendly concierges.
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , parking difficult but staff very helpful Have stayed here numerous times no complaints would recommend
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not what you pay for.
For the price, it really wasn’t worth it. I booked it for the pool. It was closed. No word of that when booking. The service was poor and the staff were uninterested and uninformed. I was even ignored for a while.
Stayed 1 night in Oct 2024

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but the room was very small and noisy.
Stayed 3 nights in Oct 2024

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient for Royal Albert Hall and Kensington shopping. It has a good bar and a Starbucks cafe, plus its own restaurant. Standard rooms are very small - opt for an upgrade.
Stayed 1 night in Oct 2024