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Holiday Inn London - Sutton by IHG

4.0 star property
4-star eco-certified hotel in Sutton West

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Photo gallery for Holiday Inn London - Sutton by IHG

Exterior
Exterior
Fitness facility
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Gibson Road, Sutton, England, SM1 2RF
  • Wimbledon Tennis Club
    ‪14 min drive‬
  • Chessington World of Adventures
    ‪16 min drive‬
  • Hampton Court Palace
    ‪19 min drive‬
  • London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 Queen Bed (High Floor)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Sutton

Heart of Sutton.With a stay at this Sutton West hotel, you'll be within 9 miles (15 km) of Hampton Court Palace and 12 miles (20 km) of Kensington High Street. Buckingham Palace and Royal Albert Hall are also within 12 miles (20 km).

What's nearby

  • Nonsuch Park - 4 min drive - 2.3 km
  • Wimbledon Tennis Club - 14 min drive - 9.4 km
  • Chessington World of Adventures - 16 min drive - 11.8 km
  • Hampton Court Palace - 19 min drive - 14.4 km
  • Hyde Park - 27 min drive - 18.9 km

Getting around

  • Morden South Station - 6 min drive
  • Sutton Station - 7 min walk
  • Gatwick Airport (LGW) - 43 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Moon on the Hill - ‬3 min walk
  • ‪Zizzi - ‬6 min walk
  • ‪Nando's - ‬7 min walk

About this property

Holiday Inn London - Sutton by IHG

4-star eco-certified hotel in Sutton West
Holiday Inn London - Sutton by IHG offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the eco-certified Holiday Inn London - Sutton by IHG. For a fee, parking is available.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 484 sq ft of conference space
  • 45 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukrainian

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Exterior

ibis London Sutton Point

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includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator on request
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 12 per person
  • Uncovered self parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton
Holiday Inn London Sutton
London Sutton Holiday Inn
Holiday Inn London Sutton Hotel
Holiday Inn London Sutton
Hotel Holiday Inn London - Sutton Sutton
Sutton Holiday Inn London - Sutton Hotel
Hotel Holiday Inn London - Sutton
Holiday Inn London - Sutton Sutton
Holiday Inn London Hotel
Holiday Inn London
Holiday Inn London Sutton
Holiday Inn London Sutton
London Sutton By Ihg Sutton
Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 877 reviews
Rating 8 - Good. 337 out of 877 reviews
Rating 6 - Okay. 105 out of 877 reviews
Rating 4 - Poor. 49 out of 877 reviews
Rating 2 - Terrible. 29 out of 877 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 11 nights in Dec 2024

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
Surprisingly good food from the restaurant at dinner. Breakfast was good but as it was very busy food often seemed to be running out. Spacious room very comfy bed. Pool, steam and sauna was great, wasn't too busy.
Stayed 1 night in Dec 2024

6/10 Okay

Donal

Liked: Cleanliness, property conditions & facilities, room comfort
We had a wheelchair access room which wasn’t required fridge didn’t work in the room. Other than that pleasant enough stay
Stayed 1 night in Dec 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nagajyothi

Liked: Amenities, property conditions & facilities
Nice location
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2024

10/10 Excellent

G

Stayed 2 nights in Dec 2024

8/10 Good

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like lightbulb on desk not working and room.not ready for arrival afterearliest check in time. Also lack of towels
Stayed 2 nights in Dec 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option in Sutton, good rooms, nice bar and restaurant and food is good. Close to train and shopping.
Stayed 3 nights in Dec 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa experience stay in December
Favorite hotel in sutton because of its comfortable beds, spacious rooms and amazing facilities. Staying in the pool with grandson having fun for hours. Was going to have an evening in Sutton but didn’t feel the need to leave the hotel. Sauna, steam room, bubble tub. A real spa experience. Extremely enjoyable. Only negative is the outrageously expensive £15 charge for parking. We had 2 cars so this doubled the issue and hotel say nothing they can do about it.
Stayed 1 night in Dec 2024

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

Sarah

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hidden costs and no compensation offered.
I had to pay £24 for parking which I had already ticked at the point of booking and nobody would take responsibility or ownership. There was a party until 1, I could hear people telling them to be quiet but it only stopped when I called down to ask the party to get moved to another floor! It was a Monday! Dinner was nice but I had the fixed menu and it took 2 hours to get all my courses, one of which was a salad. Breakfast was nice and the people in the restaurants were very nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well-run hotel, the bed was particularly comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, convenient
Stayed 3 nights in Nov 2024

10/10 Excellent

Ellouise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Very clean
Stayed 1 night in Nov 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my needs, close to friends, shopping and food. The room was comfortable and clean.
Stayed 2 nights in Oct 2024

6/10 Okay

Amanda

Business traveller
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Room comfort
The bed was very uncomfortable and gave us both a backache unfortunately
Stayed 1 night in Nov 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We stayed for one night before going to the races. Used the pool, steam room and hot tub - all clean and as expected. Not too busy either which was good. Sat in the bar after - Robert the bar man and the bar manager were very friendly and even put the football on for us 😃 Food was nice and room had everything we needed - iron/ board, hairdryer tea/ coffee etc and you could adjust the heating which was good at this time of year.
Stayed 1 night in Nov 2024

10/10 Excellent

Ange Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Liliana

Stayed 1 night in Oct 2024