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Mercure London Heathrow Hotel

4.0 star property
4-star hotel in Pinkwell

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
Exterior
Bar (on property)
Breakfast and dinner served
In-room safe, desk, blackout drapes, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • Gym
    Gym
  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Shepiston Lane, Hayes, England, UB3 1LP
  • Cranford Countryside Park
    8 min walk
  • London Motor Museum
    18 min walk
  • Stockley Park
    2 min drive
  • London (LHR-Heathrow)
    8 min drive

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Single Beds

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, Multiple Beds

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Room
Ibis budget London Heathrow Central
Free WiFi
Restaurant
Air conditioning
Breakfast available
3.8 out of 5, Good, (2335)
The price is CA $94
per night
CA $113 total
includes taxes & fees
6 Dec - 7 Dec
Ibis budget London Heathrow Central

About the area

Hayes

Pinkwell stay.With a stay at this Pinkwell hotel, you'll be within 2 miles (3 km) of Stockley Park and 6 miles (10 km) of Brunel University. Windsor Castle is within 9 miles (15 km) and Wembley Stadium is within 12 miles (20 km).

What's nearby

  • London Motor Museum - 18 min walk - 1.5 km
  • Stockley Park - 2 min drive - 1.8 km
  • Airport Bowl - 4 min drive - 3.4 km
  • Brunel University - 6 min drive - 6.2 km
  • Twickenham Stadium - 15 min drive - 10.9 km

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Pheasant - ‬4 min drive
  • ‪The Great Western - ‬4 min walk
  • ‪Orlando - ‬14 min walk
  • ‪The White Hart - ‬10 min walk
  • ‪The Harlington Tandoori - ‬17 min walk

About this property

Mercure London Heathrow Hotel

4-star hotel in Pinkwell
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 6 meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Mercure London Heathrow Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

  • 184 guestrooms or units
  • 2 levels
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 14.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Stair-free path to entrance

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 273 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 145 out of 1002 reviews" "
Rating 2 - Terrible. 188 out of 1002 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

MOHAMAD

Disliked: Staff & service, amenities
So the hotel is extremely disconnected from everything. Closest buss station is 10 minutes on foot. The bus station is 22 minutes away on foot. There are 2 roads to get to the hotel, one is safe and good, the other one is closest but feels isolated and dangerous ( although i need to confirm that I have not had any threatening incidents) The staff is...okay.. some are very nice, and some are passive. I guess you get what you pay for.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
Stayed 1 night in Aug 2024

6/10 Okay

Nasreen

Travelled with group
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Food stops to early
Hotel was fairly good, but no option for food later in the evening which isn’t ideal given it’s near Heathrow and people arriving/leaving at odd times
Stayed 1 night in Aug 2024

2/10 Terrible

Dafna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old, bad service, no shuttles from and to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Aug 2024

10/10 Excellent

blessing

Travelled with family and small children
It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Stayed 1 night in Aug 2024

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel stay away
one of the worse hotel i would say first day after i checked in i wasn't made aware their lift was broken i had room on second floor. i approached the lifts to find out they were broken had to move my heavy luggage through the staircase pretty annoying thought next day lifts would be fixed but not say trouble next day .room was below average cleanliness was poor .my kids bed broke while my mrs sqt on it to her shoes on luckily she wasn't hurt reported to the desk no help was offered instead staff asked me if my kid was jumping on it absolutely ridiculous and pathetic not so much helpful stuff at the reception. i would never stay here in the future
Stayed 2 nights in Aug 2024

4/10 Poor

Renie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Service, none. Not my idea of an ideal stay.
Stayed 2 nights in Jul 2024

8/10 Good

Jameela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and good service
Stayed 1 night in Jul 2024

10/10 Excellent

ENDURANCE

Stayed 1 night in Aug 2024

2/10 Terrible

Owen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Accommodations was Dirty and Damp, I've never seen so many bugs in one room and had a large grey stain on the bed. booked for 2 nights after one night I checked out and stayed at a better hotel. only wish I could have got my money back Appalling if I could give it a 0 star I would. DO NOT STAY AT THIS HOTEL!
Stayed 2 nights in Jul 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the usual mercure standard
Not the usual standard of mercury’s we’ve stayed in, it was run down and grubby, the whole place smelled like lynx deodorant, very strong and overpowering. I don’t think I came across a member of staff that smiled once. Check in was not welcoming at all either. The room was not comfortable, the bed sheets also smelled musky, and my son burned his hand on the hot water tap as they were labelled incorrectly. Even the carpark was full of dirty old mattresses, you could hear the rustling of animals inside them, that on top of the hundreds of pigions in there walking back to the car was not very nice at all.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Timothy, Birmingham

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Remedial works were going on at this hotel (ground floor) to which neither Expedia nor the hotel, (not even at check-in), did anybody bother to notify me - disappointing and poor service! TVs in both rooms I’d booked were not functioning, despite raising it with the hotel and giving several hours opportunity to fix - nothing was done. The Reception Staff were dismissive, Gaurav appeared to show empathy, but this hotel lacks a cohesiveness between staff and communication is poor. Breakfast was good, great service from Shanda - ample choices and good quality. This hotel, on this occasion, lacked customer focus and attention-to-detail. A disappointing stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Eli

Travelled with family and small children
Enjoyed our stay . Top notch
Stayed 1 night in Jul 2024

4/10 Poor

sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like mold. Standing water in sink and tub. Lobby highly remodeled but rooms in v poor condition.
Stayed 1 night in Jul 2024

4/10 Poor

Amandeep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning is not working and tv is. Not working and also kentle is also not working
Stayed 1 night in Jul 2024

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it. PoorZ
Check-in was pleasant enough. Poor service at breakfast and only average choices available. Dirty room and incredibly uncomfortable mattress. Avoid.
Stayed 1 night in Jul 2024

6/10 Okay

Allison

Disliked: Cleanliness
Not the best
Stayed 1 night in Jul 2024

2/10 Terrible

Chioma

Stayed 1 night in Jul 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m happy
Stayed 1 night in Jul 2024

2/10 Terrible

Anamika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024