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Novotel London ExCeL

4.0 star property
4-star eco-certified hotel near ExCeL Exhibition Centre, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel London ExCeL

Miscellaneous
Terrace/patio
Reception
Bar (on property)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • Royal Victoria Bridge
    ‪4 min walk‬
  • IFS Cloud Royal Docks Station
    ‪5 min walk‬
  • London (LCY-London City)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

DoubleTree by Hilton Hotel London ExCel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1005)
The price is CA $318
per night
CA $382 total
includes taxes & fees
2 Mar - 3 Mar
DoubleTree by Hilton Hotel London ExCel

About the area

London

Docklands stay.At this Docklands hotel, you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. IFS Cloud Royal Docks Station and The Crystal are also within half a mile (1 km).

What's nearby

  • ExCeL Exhibition Centre - 3 min walk
  • Royal Victoria Bridge - 4 min walk
  • IFS Cloud Royal Docks Station - 5 min walk
  • O2 Arena - 9 min drive
  • Westfield Stratford City - 9 min drive

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

4-star eco-certified hotel near ExCeL Exhibition Centre, connected to a shopping center
Novotel London ExCeL offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 4532 sq ft of conference space
  • 421 sq m of conference space
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10 AM: GBP 18.10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I am writing to express my dissatisfaction with the condition of the executive room I was assigned during my recent stay at your hotel. I had high expectations based on the price and the room type I booked, but unfortunately, my experience was far below these expectations. Upon arrival, I immediately noticed that the room had not been properly cleaned. The bed was untidy, and the carpet was visibly dirty. The mirrors were smeared and had clearly not been cleaned. Most concerning were the pillowcases, which had visible red/brown stains on them — an unacceptable condition. Additionally, the air conditioning in the room was not functioning properly. Despite having the AC running for over five hours straight, the room remained uncomfortably hot, making it difficult to relax or sleep. This, combined with the other cleanliness issues, made my stay much less pleasant than anticipated. I had specifically booked an executive room, expecting a certain level of comfort and quality, including a nice view and a balcony. However, there was no balcony, and the view from the room was disappointing, which further detracted from my experience. Given the poor state of the room, the non-functioning AC, and the discrepancies between what was promised and what was delivered, I feel that the standards of cleanliness and service were far below what should be expected from a hotel of your reputation. I kindly request that you address this matter , whether through a partial refund, compensation.
Stayed 1 night in Nov 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A well serviced hotel. our room was spacious and well equipped with everything one needs. However the room was too hot and the air condition wasn't working. It had a car park attached but the parking fee was to high (£25).
Stayed 1 night in Nov 2024

10/10 Excellent

Cathleen

Stayed 4 nights in Oct 2024

4/10 Poor

zion

Stayed 2 nights in Oct 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness
Lack of Ventilation and A/C
It was decent hotel i stayed over last weekend but it was lack of ventilation is terrible and air conditioning doesnt exist in my hotel executive room was not good i couldnt even breathe and it was too hot to sleep overnight
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Docklands
Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.
Stayed 3 nights in Oct 2024

6/10 Okay

Kayvanna

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Hotel smelled lovely. Most of the people working reception was kind and helpful... Unfortunately I had to ask twice for my shower to be looked at because it did not drain well most of my stay. Found discarded plastic under the sofa bed. Our room had no drinking water, shower caps or even footwear like the other rooms. I loved the location but there can be improvements in service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Philip

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place a lot into there plants as well
Stayed 2 nights in Oct 2024

10/10 Excellent

Georgina

Stayed 1 night in Aug 2024

6/10 Okay

Shivani

Liked: Cleanliness
Disliked: Staff & service, amenities
Great location but very basic, not a Novotel worthy should be a IBIS
Stayed 4 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 1 night in Oct 2024

10/10 Excellent

Antoinette

Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Poor sleep quality due to room temperature
The room was hot and stuffy due to there being no control over the temperature. As a result, I didn't sleep very well.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Yehuda

Stayed 2 nights in Sep 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Mariana

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024