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Novotel London Heathrow Airport - M4 Jct 4

4.0 star property
Family-friendly 4-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Novotel London Heathrow Airport - M4 Jct 4

Indoor pool
Meeting facility
Exterior
Lobby sitting area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Pet-friendly
  • Room service
  • Parking available

Explore the area

Map
Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ
  • Stockley Park
    ‪18 min walk‬
  • Twickenham Stadium
    ‪15 min drive‬
  • Wembley Stadium
    ‪19 min drive‬
  • London (LHR-Heathrow)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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Exterior

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About the area

West Drayton

Heathrow Villages stay.Your stay at this Heathrow Villages hotel places you within 9 miles (15 km) of Twickenham Stadium and Windsor Castle. Royal Botanic Gardens, Kew is within 9 miles (15 km) and Thorpe Park is within 12 miles (20 km).

What's nearby

  • Stockley Park - 18 min walk - 1.6 km
  • Royal Botanic Gardens, Kew - 14 min drive - 13.2 km
  • Twickenham Stadium - 15 min drive - 11.6 km
  • Wembley Stadium - 19 min drive - 17.7 km
  • Hampton Court Palace - 21 min drive - 16.5 km

Getting around

  • West Drayton Station - 3 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 7 min drive

Restaurants

  • ‪The Great Western - ‬2 min drive
  • ‪Sipson Tandoori Restaurant - ‬13 min walk
  • ‪Cintia's Cafe - ‬15 min walk
  • ‪The White Hart - ‬4 min drive
  • ‪Wan Lai - ‬16 min walk

About this property

Novotel London Heathrow Airport - M4 Jct 4

Family-friendly 4-star hotel with indoor pool
Novotel London Heathrow Airport - M4 Jct 4 offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. Event space at this hotel measures 2476 square feet (230 square meters) and includes a conference center. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel London Heathrow Airport - M4 Jct 4. Parking is available for a fee.

This 4-star West Drayton hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 3 levels
  • 2476 sq ft of conference space
  • 230 sq m of conference space
  • Built in 1992
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London Heathrow Airport - M4 Jct 4 offers 178 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, English, French, German, Greek, Hindi, Italian, Polish, Romanian, Spanish

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Exterior

Sofitel London Heathrow

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,246 reviews
The price is CA $240
CA $288 total
includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.45 per person
  • Self parking fee: GBP 15 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Novotel London Heathrow Airport - M4 Jct 4 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1001 reviews
Rating 8 - Good. 389 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Stayed 1 night in Apr 2022

2/10 Terrible

Frances

Travelled with family
Disliked: Staff & service

Get your UK act together Hotels.com

Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Stayed 2 nights in Nov 2021

2/10 Terrible

Daniel

Stayed 1 night in Nov 2021

2/10 Terrible

Lems

Travelled with family
Disliked: Amenities, property conditions & facilities
Great hotel but sadly my room had a blocked toilet
Stayed 2 nights in Nov 2021

2/10 Terrible

Rasan

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Bad hotel

I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Stayed 4 nights in Nov 2021

4/10 Poor

Parveen

Stayed 2 nights in Nov 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort

No transfer shuttle available as promised

Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Stayed 1 night in Nov 2021

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legoland stay

Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant and friendly.

The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Stayed 1 night in Jun 2021

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow Airport stay

Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Stayed 5 nights in May 2021

2/10 Terrible

Philip

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not good

No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
bed sheets, towers even toilet papers haven't change until complain
Stayed 11 nights in May 2021

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

6/10 Okay

Nicholas

Business traveller
Liked: Staff & service
Stayed 1 night in May 2021

8/10 Good

Naheed

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Emelita, Central London

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Stayed 1 night in Jan 2021

10/10 Excellent

Susie

Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Dharmendra

Stayed 14 nights in Dec 2020

2/10 Terrible

Lorena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Shirley

Travelled with family
Disliked: Staff & service

Reviews not permitted if negative.

My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Stayed 1 night in Nov 2020