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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel near University of Western Ontario in London

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Photo gallery for Sandman Hotel & Suites London Downtown

Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Centennial Hall
    ‪10 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
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The price is CA $134
per night
CA $158 total
includes taxes & fees
19 Mar - 20 Mar
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About the area

London

City center stay.Within a 10-minute walk of this Downtown London hotel, you'll find Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. London Convention Center and Victoria Park are also within half a mile (1 km).

What's nearby

  • London Convention Center - 7 min walk - 0.6 km
  • Victoria Park - 8 min walk - 0.7 km
  • London Music Hall - 11 min walk - 0.9 km
  • Budweiser Gardens - 12 min walk - 1.1 km
  • University of Western Ontario - 5 min drive - 3.8 km

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Tap & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel near University of Western Ontario in London
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, Hindi, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM–9:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 305 out of 1112 reviews
Rating 8 - Good. 344 out of 1112 reviews
Rating 6 - Okay. 233 out of 1112 reviews
Rating 4 - Poor. 121 out of 1112 reviews
Rating 2 - Terrible. 109 out of 1112 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maritess

Stayed 1 night in Dec 2024

8/10 Good

Brian

Business traveller
The hotel was nice but coukd hear everything going on outside. Also, the underground parking garage reaked of pee and had a few homeless people wondering around. Would have been better if the underground parking lot was secured. Just for piece of mind.
Stayed 1 night in Dec 2024

8/10 Good

will

Stayed 1 night in Oct 2024

6/10 Okay

Vicki

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Dino

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well in order.
Stayed 1 night in Nov 2024

6/10 Okay

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Marc

Liked: Staff & service, property conditions & facilities
Beaucoup de sans abris
Stayed 1 night in Nov 2024

6/10 Okay

Brian, Victoria

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Room was larger than I expected, very clean and had everything I needed, plus more. I would stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Arijit

Stayed 2 nights in Nov 2024

2/10 Terrible

Jody

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Any place would be better.
Worst bed I have ever slept in. What I can only assume was blood stains on the very gross carpet. Lady a check in made me very uncomfortable with my visa. Asking to compare numbers to my online booking. All of this after having to bring my young children in past the group of homeless surrounding the building. (Apparently a shelter was next door) however crack was being smoked in front of the doors. If we had an option to leave we would have. Unfortunately it was very late when we arrived. Only stayed one night. Never again. Management never called me after requesting to speak with someone.
Stayed 1 night in Nov 2024

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient staff but stains on carpets
Stayed 1 night in Nov 2024

4/10 Poor

Rodney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a really bad neighborhood of the city where there is a lot of homelessness and drugs, the parking garage is a place where the homeless stays warm and releives themselves. The continental breakfast was horrible, food was not good. The rooms were nice, the fitness center was basic but got the job done.
Stayed 2 nights in Nov 2024

8/10 Good

Maria

Liked: Property conditions & facilities
Very comfortable
Stayed 4 nights in Nov 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only continental Breakfast is available.
it was just OK, we were expecting a full Breakfast, but they only offered continental.
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast needs to be extended to accommodate
I was expecting a full breakfast but they only offered a continental one, Breakfast closed down way too early. it would be better if they offered it up until 10:30 am
Stayed 1 night in Nov 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Lindsey

Stayed 1 night in Oct 2024

2/10 Terrible

Sunny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly - the staff was excellent. Unfortunately for this hotel and this area, there is a SIGNIFICANT problem with un-homed people and drug users in the area. Every time I went to my car in the underground parking there were people using drugs and defecating. It smelled of urine. We even felt unsafe in our room - as the lobby was often un-manned, and the elevator did not require a key to use.
Stayed 1 night in Nov 2024

8/10 Good

Amanda, Ancaster

Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel
Next to a homeless center. People fighting outside and we can hear them on the 8th for. The room smells like mildew. I would never stay here again
Stayed 3 nights in Nov 2024

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of low life homeless people outside
Stayed 1 night in Nov 2024

10/10 Excellent

Jenn

Stayed 1 night in Oct 2024

2/10 Terrible

zine

Stayed 1 night in Aug 2024

6/10 Okay

Dave

Travelled with family
Lots of druggies in front and back
Stayed 1 night in Nov 2024