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Shangri-La The Shard, London

5.0 star property
5-star luxury hotel near Borough Market

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Shangri-La The Shard, London

Indoor pool
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Suite (London)
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Pet-friendly
  • Parking available

Explore the area

Map
31 St Thomas Street, London, England, SE1 9QU
  • The Shard
    ‪1 min walk‬
  • Borough Market
    ‪2 min walk‬
  • HMS Belfast
    ‪7 min walk‬
  • London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 232 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster)

Suite (Westminster)

  • 124 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London)

Suite (London)

  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark)

Suite (Southwark)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Single Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Room King

Premier Shard Room King

Premier Shard Room King

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King

Iconic City View Room - 1 King

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Single Beds (Shard)

  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Suite

Premier Shard Suite

Premier Shard Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite

Iconic Shard Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King

Superior Shard Room - 1 King

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

The Langham, London

Pool
Spa
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (1001)
The price is CA $757
per night
CA $908 total
includes taxes & fees
16 Feb - 17 Feb
The Langham, London

About the area

London

Central London getaway .Within a 10-minute walk of this London City Centre hotel, you'll find Borough Market and HMS Belfast. Also, Globe Theatre is within half a mile (1 km) and Tate Modern is within 2 miles (3 km).

What's nearby

  • Borough Market - 2 min walk
  • Tower of London - 17 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 4 min drive
  • Big Ben - 6 min drive

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 55 min drive

Restaurants

  • ‪Leon - ‬3 min walk
  • ‪Pret a Manger - ‬2 min walk
  • ‪Redwood Sports Pub & Kitchen - ‬2 min walk
  • ‪The Telephone Exchange - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk

About this property

Shangri-La The Shard, London

5-star luxury hotel near Borough Market
As a guest of Shangri-La The Shard, London, you'll find an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2 bars or lounges
  • 2335 sq ft of conference space
  • 217 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 47 for adults and GBP 22.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Indoor pool
  • Private picnics
  • Sauna
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 40-inch LED TV
  • Cable/satellite channels
  • Pay movies

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets: GBP 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 90 per night.
  • Cribs (infant beds) are available for GBP 90 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 47 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1003 reviews" "
Rating 8 - Good. 117 out of 1003 reviews" "
Rating 6 - Okay. 43 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jasondeep

Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive, but best views you get in London
Stayed 1 night in Oct 2024

10/10 Excellent

Miriam

Stayed 3 nights in Sep 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the opportunity to stay for 4 nights at the Shanghai-La, The Shard in London, and the experience was truly remarkable. The hotel was stunning. The hotel staff were incredible. We were even upgraded to an Iconic King Room with City View for which we were truly grateful. The view from the room was simply breathtaking, absolutely stunning. The panoramic view over London, whether at sunrise or sunset, is unparalleled. Amazing restaurant with fabulous view. Breakfast at Ting was a perfect start to each day. The buffet was exceptional with plenty of choices, as you would expect from a luxury hotel of this kind. Again we must thank the staff for their attentiveness throughout. We also had the chance to enjoy the spa and pool facilities. A true sanctuary of relaxation. A true sanctuary of relaxation. After a long day of exploring, the pool and the sauna on the upper floors, with its spectacular view over London, was exactly what we needed to recharge. Overall, The Shard is an excellent choice for those who want to experience luxury and sophistication in the heart of London. It’s a place that sets new standards for hospitality and comfort. Highly recommended for anyone looking for an unforgettable experience in the British capital!
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was absolutely wonderful. All the staff members were great. Only thing I concern was there were not enough USB outlet which was quite shocking.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ji Won

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever stayed at in my life! Will definitely book here again when I’m in London!
Stayed 3 nights in Oct 2024

10/10 Excellent

Naozumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had the best customer service I have ever experienced. Staff were so friendly and helpful and went above and beyond in every way. The view was amazing and we definitely hope to return one day
Stayed 1 night in Oct 2024

8/10 Good

Yana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is beautiful but hotel restaurant and bar was not overpriced and not very good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great overall, few minor things like slow service in the bar and giving us so many fresh towels in the pool area seemed a waste. But service overall was great and would recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, do it if you can
It was all amazing, I have no bad feedback. We were upgraded on our room, the staff were so kind and couldn’t do enough - I would like to call out Jasmine who was awesome with our check in. She was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Babatunde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

xiao bi

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay ever! You get what you pay for. I would definitely stay with Shangri-La again!
Stayed 1 night in Sep 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 9 nights in Sep 2024

10/10 Excellent

Laurie

Stayed 1 night in Sep 2024

10/10 Excellent

Fawad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treats you like royalty and the view is amazing.
Stayed 4 nights in Sep 2024

10/10 Excellent

Chris

Stayed 2 nights in Sep 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Guanqun, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024